Job Title: IT Service Delivery Manager / IT Workplace Enablement Lead
Location: London, UK (Hybrid)
Contract 6 Months Outside IR35
Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices.
You’ll lead the IT Enablement team, ensuring smooth day-to-day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation.
Key Responsibilities
* Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support.
* Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met.
* Act as the escalation point for complex issues and high-priority incidents.
* Drive automation, self-service, and continuous improvement initiatives.
* Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools.
* Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes.
* Monitor and maintain corporate network performance and security.
* Collaborate with engineering and security teams to ensure seamless and secure IT operations.
* Prepare and present regular reports on IT performance, trends, and areas for enhancement.
What You’ll Bring
* 8–12 years of experience in IT Operations, Service Delivery, or Workplace Technology, including 2–3 years in a leadership role.
* Strong expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.).
* Solid understanding of network management, endpoint security, and identity access controls.
* Familiarity with ITIL best practices and process-driven service delivery.
* Proven ability to lead distributed teams and handle escalations effectively.
* Excellent communication, stakeholder management, and problem-solving skills.
* A proactive, automation-first approach with a focus on user experience and continuous improvement.
Nice to Have
* ITIL certification (v3 or v4)
* Experience in a SaaS, fintech, or product-led organisation
* Exposure to CASB / DLP solutions and compliance frameworks (e.g., ISO27001, SOC2