Community Link Worker £26,560 inclusive per annum Permanent 37.5 hours per week Ealing Description of Service West London Crisis Recovery House is Registered Care Home, working in a recovery model. The services are staffed 24/7 and offer support to our residents aged 18 and upwards. Purpose of the Role To promote independence by supporting service users to move on positively. Develop networks across West London to build strong move-on pathways from the WLCH. Ensure discharge KPI timescales are adhered to within the WLCH. Key Accountabilities (List of accountabilities specific to this role) Collaborate with Team Managers to develop strong community links, ensuring effective housing support for all residents. Directly run, manage or supervise groups or activities as appropriate. Effectively manage a service user caseload by prioritising workload. Organise and provide purposeful one to one service user action planning sessions and reviews. Directly run, manage, or supervise activities and groups designed to support residents in the discharge process and their integration into previous or new living arrangements. Adhere to the Community service referral procedure. Using Waythrough’s processes, provide a needs assessment, risk assessment and risk management plan for each individual service user. Where appropriate refer service users to other support services e.g. housing, counselling, CAB etc. To increase service users’ independence and self-esteem, promote and encourage access to services that develop personal wellbeing, health, and life skills training Ensure confidentiality is maintained as detailed in Waythrough’s Confidentiality Policy. Participate in key aspects of the Service as requested by the Team Manager. General Accountabilities (List of accountabilities applicable to all roles) Administration Maintain appropriate paperwork as required by Waythrough and by the Commissioners who fund the day services. Provide copies of individual support plans and reviews of same to referrers. Accurately contribute to service monitoring systems. Maintain accurate service user’s records. Observe any written policies, procedures and guidelines for good practice issued by waythrough. Provide regular reports as required to the Team Leader. Ensure Waythrough’s petty cash procedures are used when money is spent locally on groups/ activities and other resources. Ensure compliance with Health and Safety legislation and Waythrough’s Health and Safety policies and procedures Liaison Liaise with appropriate statutory and voluntary agencies and provide information as necessary. Build and maintain positive and productive relationships with local community groups, resource providers, and partnership organisations. Present the Community Link Worker and the Day Service in a professional and positive way to external organisations. Attend local meetings and conferences of relevance to the service. Supervision and Training Accept regular support and monthly supervision from line management. Attend training courses and events as required. Attend and contribute to staff team meetings. Assist as requested in the selection of volunteers. Provide personal supervision to volunteers/ or less experienced workers as assigned. Assist as requested in the induction of new staff according to Waythrough’s Induction Policy Equal Opportunities Comply with and implement the Waythrough Equal Opportunity Policy at all times. Show a commitment to providing/working with diversity in the service Health and Safety 1) Comply with Waythrough’s Health & Safety policies and procedures. 2) Take personal responsibility for own health and safety and report incidents and potential hazards as necessary. Please note: Responsibilities may be varied from time to time as agreed by postholder and manager. This job description is subject to annual review. To review the Job Description please click here. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. When applying, please upload a CV and supporting statement which should clearly outline your skills and experience. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation. Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough. We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.