Job Description
We are currently recruiting for a Financial Planning practice in Godalming who are looking to recruit an IFA Administrator. This is an office based role.
Key Attributes:
An excellent telephone manner and customer service skills. The ability to work in a structured and planned manner especially when under pressure to meet deadlines. Good keyboard skills required and PC literate with a sound understanding of Microsoft Word and basic familiarity with Microsoft Excel. Being able to work in a team and also unsupervised to the high standards of the company.
Tasks and responsibilities
* Carrying out admin tasks in support of the sales process and client review process.
* Communicating effectively with clients by letter, e-mail and telephone regarding their business with the company
* Shows initiative and judgement when administering work.
* Is organised and prioritises work well.
* A good understanding of the sales process and client review process.
* Ability to use back office systems such as Intelliflo and to maintain the client records on them.
* Understanding how investment platforms work and how to read fund valuations in client portfolios.
* Maintaining client files and record keeping to a good quality.
* Understanding the compliance issues, guidance, manual, logs and processes.
* Completing quarterly on-line training in anti-money laundering, data protection, fraud awareness, treating customers fairly and other relevant compliance issues.
* Complying with the conduct rules within the Certification Regime.
* Processing of new business applications, including checks to confirm the documentation is correct.
* Opening and distributing incoming post and franking and sending outgoing post.
* Understanding the regulator requirements relating to independent financial advisers.
* Creating and processing fund switch reports.
* Investment Reviews kept up to date and completed accurately.
* Attending internal and external training events as appropriate.
* To undertake other duties as reasonably required and directed.
* Ideally, some experience of supporting paraplanners to prepare simple suitability reports.
* Preparing documents to send to outsourced paraplanners such as factfind, risk assessments (including capacity for loss, knowledge and experience discussions etc, existing scheme information, illustrations and soft facts that cover the client’s objectives, what is being recommended and why it is suitable.
Qualifications:
A minimum of CF1 or equivalent and 2 years’ experience dealing directly with clients in the financial services sector. A full understanding is required of the different products relating to pensions, investments, life assurance and mortgages.