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Customer Service Advisor - German Speaking, Crewe
Client:
Likewize
Location:
Crewe, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
1745f67cdf41
Job Views:
12
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Description
Customer Service Advisor - German Speaking
Crewe, Cheshire - Onsite
Salary: £24,211.20
Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
What will you do?
As a German speaking Customer Service Advisor, you will support and provide outstanding customer service over the phone to both our customers and our field technicians across Germany.
Your main responsibilities will include:
* Answering inbound and outbound calls to customers and technicians regarding appointments/problem resolution
* Handling and recording complaints
* Responding to and managing the 'Live Chat'
* Responding to customer reviews
* Ensuring that customer SLAs are met
* Following Likewize’s data protection and information security policies and procedures
What do you need?
To succeed in this role, you will need:
* Time management skills to prioritize between dealing with customers and managing the back office
* Ability to handle objections while maintaining and developing customer relationships
* Experience working in a fast-paced environment and achieving monthly targets and KPIs
* Problem-solving and multitasking abilities
* Excellent telephone manner
* Fluency in both English and German
What do we offer?
At Likewize, we care about you and your progression. We offer:
* 22 days of annual leave, increasing with length of service
* A competitive salary and benefits package
* A supportive and collaborative culture
* A fun and dynamic work environment
* Various learning and development opportunities
* Health Cash Plan covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity, Antenatal appointments & adoption
* Access to a GP at any time, with prescriptions delivered to your home or work
* Enhanced Maternity, Paternity & Adoption benefits
* My Perks with exclusive discounts and cashback offers
* A fully paid Employee Assistance Programme
* Free access to the company gym
* Free onsite parking
If this sounds like you, apply now and join our team!
We are also interested in speaking to candidates fluent in Dutch.
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