OVERALL SUMMARY Join TrinityBridge Facilities Team where you will act as the first point of contact for all staff and visitors to our Edinburgh Office ensuring exceptional customer service during all interactions. Maintain welcoming and organised front of house and client areas and provide administrative/clerical support to all staff and clients. RESPONSIBILITIES Greet, direct and verify the identity of all visitors to the office. Maintain the reception and client areas keeping them tidy, organised and welcoming for staff and visitors Answer and manage incoming phone calls, taking messages and transferring as required. Provide overflow support to our main switchboard and voicemail service during busy periods or times of absence. Schedule and coordinate meeting room bookings as required Provide refreshments for visitors as and when needed Manage incoming mail and deliveries Support the Facilities department in delivering an efficient service to internal and external clients to include coordinating work with third party suppliers. Assist in raising Purchase Requests via our accounts payable system (SAP Concur) as and when requested Provide administrative support to the Facilities Helpdesk Have a basic understanding of Health & Safety at work Provide new starters to the business with their initial Health & Safety induction, site familiarisation and issue and manage their security access pass. Provide Fire Warden and First Aid cover as required Provide cover and support to Reception colleagues during holidays and break times Arrange taxis for staff and visitors as needed WE WOULD LOVE TO HEAR FROM YOU IF: Computer Literacy: proficiency in using Word, Excel, Outlook and Office Suites Ability to work to tight deadlines with consistent accuracy Excellent attention to detail Strong communication and interpersonal skills (verbal and written) Adaptability Client focused Work as part of a team Confidence to suggest ways of improving the service currently offered Proven ability to take the initiative Smart Presentation: Front-of-House staff are expected to maintain a high standard of personal appearance, reflecting the professionalism of our service. A smart dress code is required at all times. At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. LI-EM1 LI-SY1 LI-JJ1