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Assistant Client Affairs Officer (Adults' Health and Care)
Job Reference: HCC621118
Salary Range: £26,918 - £29,616 per annum
Hours per week: 37 (part-time hours will be considered)
Contract Type: Permanent
The Role:
Our Client Affairs Team within Adults’ Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs.
As an Assistant Client Affairs Officer, you will provide support to a group of Client Affairs Officers who act on behalf, and in the best interests, of vulnerable adults, ensuring that their wellbeing and financial affairs are protected.
What you'll do:
* Provide case management support to Client Affairs Officers, ensuring that clients income is maximised and their assets are safeguarded from abuse and exploitation.
* Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
* Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.
What we're looking for:
* An awareness of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
* An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
* Strong verbal and written communication skills.
* Good numeracy, budgeting, and IT skills.
* Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
* Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
* Confidence to challenge the accepted or expected view when advocating on behalf of clients.
Take a look at our Candidate Pack for more information about the Assistant Client Affairs Officer role, team and our values. The section‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.Make sure you explain how you meet these requirements and demonstrate our values, in your application.
* Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
* Engage in meaningful work that is both rewarding and impactful.
* We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
* Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
* Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the LocalGovernment Pension Scheme. Find more information here .
Applicants can expect to hear from us within two weeks of the advertised closing date.
Other roles you may have experience of may include: Client Affairs Coordinator, Client Services Advisor, Customer Service Liaison, Client Support Specialist, Client Support Coordinator, Client Relationship Executive, Client Relationship Assistant.
Travel Requirements:
You will be required to travel to various locations within Hampshire and the Isle of Wight or other local authority, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis.
Values Based Recruitment:
We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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