Overview
Job Title: Customer Business Manager
Location: Kingston
Fulltime: Hybrid - 2 days per week in the office + customer visits
Responsibilities
* Build and maintain strong senior level relationships with internal and external customers
* Work with the CAMs and Customer Operations Team to ensure commercial, customer service and finance issues/opportunities are resolved efficiently and that commitments are met
* Own the Unilever & Customer relationship on all categories - be the face of Unilever UK with the customer, and be at the top table of suppliers for your customer(s)
* Lead customer strategy development and major customer and category initiatives
* Lead the development and delivery of the customer strategic business plan and the joint customer business plan, working with Category Managers, Shopper Marketing and CSP
* Resolve customer/category trade-offs within their area
* With Customer Marketing Managers, lead key in-store activation events
* Lead range and merchandising reviews where appropriate
* Deliver key Category Team initiatives at Customer (e.g. Price Increases, Brand Activation, NPD, etc.)
* Be accountable for financial performance of categories within area of responsibility
* Deliver turnover, customer profitability and TMI budgets
* Discuss and agree Gap Filling initiatives with Category Team
* Lead and develop our Growth Strategy with customers to win share while delivering profitability for both Unilever and Customer
* Ability to handle a total business (5+ categories) CBM role
* Line manage and develop Customer Account Managers
* Manage the performance of CAMs, Execs and cross-functional team; provide on-the-job coaching and guidance
* Facilitate training and development opportunities to support career goals
* Promote adoption of best practice and consistent processes/standards by CAMs under their responsibility
* Lead for customer knowledge and capability within the company
All about you
* Customer management & selling essentials - ideally previous CAM experience
* Experience leveraging big customer relationships
* Consistent delivery of high-quality results in difficult trading/customer environments
* Experience of managing and developing others
* Experience of creating and delivering Joint Business Plans (JBPs)
* Self-starting, independent and strong conviction
Key Behaviours
* PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
* PERSONAL MASTERY: Sets high standards for themselves. Actively builds well-being and resilience.
* CONSUMER LOVE: Always looks for better ways to serve consumers and understands their needs.
* PURPOSE & SERVICE: Leadership as service to others, inside and outside Unilever.
* AGILITY: Continually learns and develops skills.
What we offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our brands in a flexible and hybrid working environment. We are a key advocate of wellbeing with hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to create possibilities for all. Diversity at Unilever is about inclusion and growing together for better business performance. We embrace diversity in our workforce and give full and fair consideration to all applicants, with reasonable adjustments during our application and interview process to enable you to present your best self.
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