Helping people find jobs in the local area since 2008
Salary: £25,000 to £27,000 per annum, depending on experience
Location: Portsmouth
Contract: Permanent
Hours: Full Time - 37.5 hours per week, Monday to Friday
Are you a problem solver who loves helping customers? Do you thrive in a fast-paced environment? If yes, we want to hear from you!
About the role:
Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management solution. We seek an additional team member to respond swiftly and accurately to customer inquiries and support requests, ensuring an outstanding experience.
You will handle customer queries via chat channels like Slack, providing quick and accurate responses. Your responsibilities include assisting with quotes, returns, backorders, and order placements, while prioritizing tasks to meet SLAs and KPIs.
You will be part of the Support Services Team, dedicated to supporting customer needs. While your primary focus will be supporting our Managed Service customers, you will also receive training in Sales Support, Inbound Sales, and Customer Services to support your development and ensure team flexibility.
What we need from you:
Experience in customer service and/or sales admin/support, preferably with B2B customers. Excellent communication skills, attention to detail, and strong problem-solving abilities are essential. Proficiency in Microsoft Office and experience with chat channels are required. Experience in the PC hardware/software industry is a plus, but enthusiasm and willingness to learn are most important.
About the team:
Our Support Services Team aims to deliver exceptional customer experiences. The team, including you, will work closely to provide first-class service and develop the Managed Service delivery. Your contributions will make a real impact in a dynamic environment.
Ready to advance your career? Apply now and be part of our exciting journey!
What working at Novatech offers:
We are a top 100 company to work for in the South East, voted by our staff. We foster a relaxed, non-corporate vibe, with music at work and a focus on authenticity. We prioritize wellbeing through team events, awards, charity activities, and environmentally friendly initiatives, including being a net positive business.
Initially, you'll work in the office daily for the first month for training, then a minimum of 3 days a week in the office. Good transport links, free parking, and bike storage are available.
Benefits include:
* 25 days holiday plus bank holidays (option to buy more)
* Upskilling apprenticeship training
* Cycle to work scheme
* Employee Assistance Programme
* Social and wellbeing events
* Breakout room, kitchen, and shower facilities
About us:
Beyond gaming and retail, we support large businesses across various industries with innovative projects. Join us to help shape the future of our business and your career!
AllWestSussexJobs.com is operated by All Regional Jobs Ltd.
Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD
#J-18808-Ljbffr