Salary: £25,000 - 26,000 per year Requirements: Experience in 1st Line Support responsibilities Proficiency in Office 365 Knowledge of Azure Active Directory Skills in Hardware Troubleshooting Experience with Printer Configuration and Maintenance Familiarity with License Management Ability in Data Analysis and Reporting (e.g., Power BI Dashboards) Basic SQL skills Exposure to Shopify and its programming language (Liquid) is desirable Understanding of PHP best practices is a plus Responsibilities: Provide IT support to users for any problems that occur Troubleshoot and resolve issues related to hardware and software Maintain and configure printers Manage software licenses Conduct data analysis and reporting using tools like Power BI Collaborate with a seasoned IT Manager for professional development Technologies: Active Directory Azure Hardware Support Liquid Network Office 365 PHP Power BI SQL Shopify Cloud More: We are Network IT, seeking an IT Support Professional to join our established client in Halesowen. This is a fantastic opportunity to develop your IT skills while working closely with a knowledgeable IT Manager. We offer a supportive environment where you can grow and thrive in your IT career, with a competitive salary between £25,000 - £26,000. Please note that this position requires a commitment to being fully on-site. last updated 4 week of 2026