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Mental Health Clinical Lead
Home-based (UK only)– Must be willing to travel to a Bupa site as required. Minimum once a month.
Permanent | Full-time (37.5 hours)– Flexible: 30 hours over 4 days considered
Salary: Up to £65,000 per annum (dependent on experience) + fantastic benefits
Closing date: Midnight, 11th July 2025
We make health happen
At Bupa, our ambition is to become the world’s most customer-centric healthcare company. With a focus on world-leading Net Promoter Scores (NPS) and integrated digital and physical care, we are transforming to fulfil our purpose: Helping people live longer, healthier, happier lives – and making a better world.
TheMental Health Clinical Leadplays a pivotal role in achieving this ambition. Working alongside fellow Clinical Leads, you will share responsibility for the clinical oversight of our Mental Health services and products. You’ll stay up to date with evolving guidelines and best practice and collaborate with leadership to ensure the highest standards of clinical care and customer service.
What we’re looking for
We’re seeking a visionary leader – someone passionate about both team development and advancing mental healthcare. You’ll bring substantial post-graduate experience in Mental Health, a strong leadership track record, and a relentless drive for excellence.
You’ll help us make health happen by:
Driving effective clinical performance and monitoring of Mental Health clinicians
Collaborating with the Clinical Head of Mental Health to deliver high standards of clinical governance, quality initiatives, education, and product development
Leading quality improvement initiatives that enhance clinical safety, regulatory compliance, customer satisfaction, and business success
Supporting the delivery of Bupa Health Clinics’ Mental Health strategy
Undertaking regular clinical sessions (1 day per working week)
Developing sustainable CPD and career development opportunities for clinicians
Providing clinical input to commercial teams (e.g. Account Managers, Media, Product Development, Recruitment, Sales)
Advocating for clinicians in operational decisions and workforce planning
Acting as a trusted clinical voice, demonstrating integrity, initiative, and a changemaker mindset
Ensuring robust clinical policies and procedures are in place and consistently applied
Managing serious complaints and ensuring timely escalation where appropriate
Monitoring customer feedback and leading service improvement initiatives
Deputising for the Clinical Head of Mental Health as required
One of the following professional qualifications:
Chartered Clinical or Counselling Psychologist (Doctorate, BPS & HCPC registered)
Accredited CBT Psychotherapist (Postgraduate Diploma, BABCP accredited)
Accredited Counsellor/Psychotherapist (Level 4+ Diploma, BACP accredited)
Substantial post-qualification experience in Mental Health
Proven leadership and relationship management experience
Experience in clinical quality standards, audits, and risk management
Incident and complaint management experience
Desirable: Experience in Child & Adolescent Mental Health Services (CAMHS)
Strong communication, influencing, and decision-making skills
Excellent planning, analytical, and organisational abilities
Commercial awareness and adaptability in a fast-paced environment
IT proficiency and a solution-focused mindset
What it’s like to work here
At Bupa, we are more than a health insurer and provider. We are a purpose-driven organisation with no shareholders, meaning our focus is always on our customers and communities. Join us to help people live longer, healthier, happier lives in a workplace that celebrates diversity, encourages you to be yourself, and empowers you to make a real difference.
You’ll also receive:
25 days’ holiday (increasing with service) + option to buy/sell days
3 paid volunteering days per year
Enhanced pension and life insurance
Annual performance-based bonus
Bupa health insurance (benefit in kind)
Access to Digital GP services
Emotional and family mental health support
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