As 1st Line IT support, you will provide a valuable service as the initial point of contact for support calls to the wider firm. This role requires using initiative, working collaboratively with the rest of the team, having a positive attitude towards your work, alongside providing an excellent customer service in person and over the phone.
Work youll be doing
* Logging, categorising, troubleshooting, fixing and/or escalating where applicable to 2nd line support.
* Primary application support covering Microsoft Office as well as numerous legal applications.
* Supporting the installation and configuration of a range of application packages, as well as performing upgrades of both hardware and software.
* There will also be the opportunity to be involved with project work for new systems and system upgrades.
Candidate requirements
* Windows 10 and 11
* Basic networking skills
* Microsoft 365 application including Word, Outlook, Excel, PowerPoint
* Desktop hardware components
* Experience of any legal IT software would be useful but not essential
* Cyber security principles
Location
The role will be based in our Salisbury office with very occasional visits to our London office; as well as the possibility of visiting our remote workers - so a clean driving licence and having your own transport is preferable.
Team youll be joining
Our IT team consists of an IT Director, an IT Manager and 3 IT Support staff.
J-18808-Ljbffr