Repairs Manager
Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation providing housing, repairs, and estate services to the local community. Working in partnership with Lambeth Council, LEMB is committed to delivering safe, high-quality homes and excellent customer service while ensuring value for money and compliance with all regulatory requirements.
Position: Repairs Manager
Reports to: Neighbourhood Services Director
Responsible for: Multi-Trades Team, NICEIC Electrician, Caretaker/Store Person, Gas Engineers, and Surveyor
Hours: 37 hours per week
Repairs Manager Day-to-Day Duties
* Lead and manage the Repairs and Asset Management Team, ensuring an efficient, customer-focused repairs and maintenance service.
* Oversee responsive repairs, planned maintenance programmes, and contractor performance across the estate.
* Manage repairs budgets, monitor expenditure, and identify opportunities to improve value for money.
* Procure, tender, and manage repairs and maintenance contracts, ensuring compliance with procurement requirements.
* Ensure statutory compliance relating to gas safety, fire safety, health and safety, risk assessments, COSHH, and CDM regulations.
* Monitor property condition and develop planned maintenance and cyclical works programmes.
* Investigate and respond to complaints, complex enquiries, Ombudsman cases, and stakeholder correspondence.
* Produce reports and performance updates for senior management, the Board, and external stakeholders.
* Support capital works projects and represent LEMB at project meetings.
* Manage, coach, and develop staff, including recruitment, induction, training, and performance management.
* Deputise for the Neighbourhood Services Director when required.
Repairs Manager Requirements
Qualifications
* Degree or equivalent qualification, professional experience, or technical expertise in construction, asset management, property maintenance, housing, or a related field.
Experience
* 5–7 years' experience in a repairs, maintenance, asset management, or property services leadership role.
* Experience managing contractors, procurement processes, and maintenance budgets.
* Experience leading and developing operational teams.
* Experience monitoring compliance and delivering statutory health and safety requirements.
Skills & Knowledge
* Strong understanding of repairs and maintenance operations, procurement, schedules of rates (SOR), and contract management.
* Knowledge of gas safety, fire safety, health and safety legislation, risk assessments, COSHH, and CDM regulations.
* Excellent leadership, communication, and problem-solving skills.
* Ability to manage budgets, analyse performance, and implement service improvements.
* Competent in Microsoft Office and IT-based management systems.
* Strong organisational skills with the ability to prioritise workload and meet deadlines.
Benefits
* Opportunity to lead a key service within a resident-focused housing organisation.
* Direct responsibility for improving homes, estate services, and resident satisfaction.
* Management and leadership experience within a senior operational role.
* Professional development and training opportunities.
* 37-hour working week.
* Opportunity to contribute to strategic decision-making as part of the management team.
* Meaningful work supporting local communities and maintaining safe, high-quality homes