Operational Support
* Daily engagement with workshop supervisor and shift leads, building collaborative relationships, ensuring resource allocation is evenly balanced between S J Bargh and external customers.
* Monitor the Service reception function and assist the Customer Service Advisor with queries or opportunities. Ensure Scania booking processes are followed.
* Upsell Scania products, utilise fixed-price repairs and special offers to engage current customers and attract new customers.
* Engage with Scania account managers for technical assistance and help with claims; contact Scania workshops for updates on internal contracts and contract inclusions.
* Ensure a smooth flow of job cards to invoicing teams, ensuring a consistent level of WIP within the required criteria are effectively managed.
* Assist R&M and Warranty Administrator with technical queries to increase positive data entry and reduce rejected claims.
* Support management meetings and Scania representatives to discuss performance and discrepancies in operational procedures.
* Deliver customer satisfaction and act on any urgent demands from SJB.
Staff Management
* Assess and agree appropriate Scania product training by conducting 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth in line with Scania DOS.
* Provide feedback to workshop staff to promote professional growth.
* Measure and report technical efficiency ensuring systems around clock in-off jobs are delivered to maximise workshop hours.
* Investigate MOT failures and report findings to National Fleet Manager and external retail customers.
* Recruit to budget headcount.
Safety and Compliance
* Monitor safety standards and ensure workshops comply with health and safety regulations and company policies.
* Report potential risks through monthly workshop inspections and monitor ISO requirements and updates.
* Attend site health and safety meetings and ensure any actions highlighted are addressed in the workshop.
* Assist the National Fleet Engineering Manager to keep Scania workshops compliant with special tooling, workwear, service literature and data entry; appearance, floors, walls etc. are maintained periodically to ensure compliance with expected DOS.
* Collaborate with external advisory bodies regarding tachograph and authorised testing facilities for safety and standards.
* Act on any Transport Management requests to assist compliance measures.
* Monitor inspection documents ensuring sign off in R2C daily and upload data into AXSCEND.
* Manage and control TruTac defect rectification, ensuring all team members are onboard with site procedures to safeguard the operation from authorities.
* As a TM, manage the undertakings of two operating centres within SJ Bargh Ltd and attend monthly meetings.
* Ensure vehicles and trailers are serviced in line with SJB operating licence obligations and government principles.
Budgeting and Financial Management
* Monitor expenses and implement cost efficiencies without affecting standards or customer service.
* Assist with monitoring third‑party and subcontractor costs to ensure cost efficiency and standards.
Collaboration and Communication
* Collaborate with transport departments twice daily to align workshop operations with overall business requirements and strategies.
* Provide regular updates to management on workshop performance and operational challenges.
* Assist accounts with wage and clocking queries.
Training and Development
* Participate in Scania events and courses aimed at improving brand and technical knowledge.
* Mentor, coach and develop your team and highlight future growth opportunities to advance skillsets.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as may be deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual's contractual duties.
Benefits
* A competitive salary dependent on experience
* 28 days annual leave
* Increase in annual leave with long service
* Annual pay review
* Full induction and training
* Unum Help@Hand Wellbeing Programme
* Life insurance
* Cycle2Work scheme
* Free onsite parking
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