Store Security Manager
Posted on December 10th, 2025
London
£14 - £15 per hour
Type of Job: Permanent
TSS are looking for a Store Security Manager in Central London where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security.
MUST HAVE A SIA DOOR SUPERVISOR LICENCE.
PLEASE NOTE APPLICATIONS WILL NOT BE ACCEPTED WITHOUT A CV.
Position: Store Security Manager
Location: Central London
Pay Rate: £14-15 per hour
Hours: Full time - 5 days a week, including Saturday
Shifts: 12 Hours (10:30-22:30)
Your Time at Work
Role Overview
1. To minimize theft within retail premises by effectively utilizing security resources
2. To ensure that staff conduct arrests in strict adherence to Primark's detention policy and ASCONE principles
3. To provide necessary training, coaching, and mentoring to staff, ensuring optimal operational performance (, Induction training)
4. To lead, manage, and motivate a team of staff to achieve client objectives.
5. To ensure compliance with all legislative requirements, including licensing, health and safety, and employment law
6. To ensure adherence to company documentation, policies, and procedures
Key Responsibilities:
7. Provide guidance in the day-to-day management of the security team within the store, ensuring exemplary standards of dress, conduct, and professionalism
8. Conduct regular team meetings to ensure all Officers are thoroughly briefed on daily operations, store objectives, policies, and procedures
9. Ensure that all company documentation is completed promptly following an incident or event- Auror being the main platform for reporting all Incidents
10. Ensure offenders are detained in accordance with Primark's detention policy/ASCONE and company procedures
11. Ensure that all store paperwork, including records of lost property, RLP Civil Recovery,is accurate and up to date
12. Act as a liaison point for all emergency services, as directed by store management
13. Conduct regular meetings with the store management team to discuss team performance, loss prevention, and general Key Performance Indicator (KPI)
14. Build partnership relations with the Police and other relevant retail/BID agencies
15. Report major issues, including wrongful arrests, physical assaults, etc, to the Store Management/TSS Control Center/Area Manager immediately
16. Ensure all records of arrests and deterrents are maintained daily for KPI analysis and potential legal requirements, utilising Auror incident reporting platforms, and other appropriate documentation
17. Conduct thorough induction training for all new Officers, ensuring relevant documentation is signed off in conjunction with the Area Manager
18. Identify and report to the Area Manager about any shortfalls in performance or conduct among team members, recommending appropriate training or remedial action
19. Ensure all staff are treated fairly and equally, in accordance with the company's policy
20. To participate in projects and working groups and to carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company
Our Perfect Worker
It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.
Experience as a Security Supervisor or Team Leader is essential, and to succeed in this role you will also need:
21. SIA Door Supervision (DS) licence
22. Excellent team-working, organisation, and interpersonal skills
23. Clear and confident communication skills to interact with clients, customers, and colleagues. - High standards of personal appearance and presentation
24. The ability to remain calm and professional under pressure
25. Good computer literacy
The following would also be useful, but are not essential:
26. SIA Public Space Surveillance (PSS) (CCTV) licence
27. First Aid qualification
28. Experience in a similar role
Key Information and Benefits
29. weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
30. Workplace Pension Scheme
31. Progression training and development opportunities
32. Life assurance benefit
33. Contributory Healthcare Scheme
34. Eyecare vouchers
35. Employee Discount Schemes
36. Refer a friend scheme
37. Free uniform provided
Job Ref: (T96)
TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!
About Staffline
Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.