We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.
The Role
You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.
Key Responsibilities
* Manage and resolve incidents and service requests via ITSM tools (eg Hornbill)
* Prioritise and triage tickets based on business impact
* Provide 2nd line support for hardware, software and application issues
* Monitor systems and maintain endpoint security (AV, patching, compliance)
* Identify and remediate devices missing critical Windows updates
* Administer Active Directory (users, groups, GPOs)
* Support and manage endpoint technologies:
o Windows 10/11 builds
o Intune & Autopilot
o Mobile device management (iOS/Android, MobileIron)
o Deployment tools (eg PDQ, MDT)
* Perform basic network troubleshooting (TCP/IP, LAN/WAN)
* Assist with patching and maintaining network infrastructure
* Contribute to small-scale projects and continuous improvement initiatives
Experience Required
Technical Skills
1. Strong experience with Windows 10/11 and Micros...