Rewards and Benefits on offer:
• Working for a blue-chip company with a great team-based culture.
• The role is only working Monday to Friday- no weekends!
• World class training and development opportunities
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.
We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings so you must live within a reasonable commutable distance to Newcastle Upon Tyne.
The Role you will be doing:
• Handle inbound calls from consumers and distributors
• Address customer enquiries via telephone and email in Norwegian and English
• Providing quality advice and information to consumers and distributors.
• Resolve queries and keep customers updated on the status of their enquiries.
• Process inbound calls accurately and efficiently.
• Make effective use of down time, by assisting colleagues with other tasks.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
• Fulfil any other ad-hoc duties.
• Working Monday – Friday either 8am – 4pm / 9am - 5pm
About you:
• Fluent in Norwegian and English
• You must have a customer service background
• You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
• You will be a great team player and you will be motivated by helping solve customers’ problems.
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