Conduct Analyst
We are searching for a Conduct Analyst to support delivery of the Conduct Plan in line with the Financial Conduct Authority requirements and Lloyd's of London standards. You will provide pragmatic advice on conduct, Consumer Duty and complaints, while helping embed a strong conduct culture and maintain the conduct framework.
Key Responsibilities
* Support the execution and ongoing development of the Conduct Risk Framework.
* Assist in embedding conduct policies, procedures, and controls across the business.
* Contribute to product governance processes, including pre-bind reviews and fair value assessments.
* Support product testing activities (e.g. stress testing and customer communications).
* Monitor regulatory developments and help implement relevant updates.
* Maintain conduct dashboards and support regular reporting for governance forums.
* Provide guidance and respond to internal conduct-related queries
* Assist in monitoring and evidencing Consumer Duty outcomes
* Support the production of regular Consumer Duty reporting
* Contribute to the annual Consumer Duty report and governance process
* Help deliver training and awareness across the business
* Support the complaints handling framework and processes
* Assist with monitoring and responding to complaints-related queries
* Collaborate with relevant teams to ensure timely and fair resolution
* Work closely with underwriting, claims, compliance, and other internal teams
* Support cross-functional projects with conduct and regulatory considerations
* Contribute to fostering a strong customer-centric and conduct-focused culture
* Deliver training to new joiners and existing employees
Qualifications & Desired Skills
* Minimum 2 years’ experience in a conduct role within Insurance or the Lloyd’s of London market
* Understanding of conduct risk, Consumer Duty and FCA regulatory expectations
* Familiarity with product governance and fair value assessment processes
* Knowledge of delegated authority or underwriting environments (desirable)