Job overview
Would you like to work for an organisation who can offer a range of exciting and challenging opportunities for people who are passionate about making a difference to the patient experience?
An exciting opportunity has arisen within the Compliance and Assurance Team at Royal Preston Hospital. Our team is responsible for assuring all RTT standards are analysed and reported accurately in line with national standards.
Our role is to make sure the patient journey is as stress free as possible by providing accurate data to all medical specialities thus ensuring they have all the key information to improve patient treatment times. The way we do this is to track the patient from referral to the final treatment, which requires the candidate to analyse a large amount of patient pathways on a daily basis.
Ideally you will have previous NHS experience however this is not a prerequisite for the role. You will have knowledge of the RTT standards and have a keen eye for detail when analysing data.
You will receive a full and detailed induction and training schedule on starting the post with opportunities for development.
If this sounds like you then we look forward to receiving your application.
Main duties of the job
You will be responsible for supporting the implementation and delivery of the RTT target for all specialities within the organisation which will in turn improve the patient’s experience and further reduce waiting times.
You will support daily operational implementation of the RTT pathway by validating data to ensure accurate reporting and assist in the identification of procedural issues affecting the patient’s pathway.
You will monitor and maintain the operational PTL and contribute to service improvements
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department.
You may be required to work across sites as we have an additional office at Preston Business Centre which is located 1 mile from Royal Preston Hospital. There are regular free buses between sites.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Duties to include but not be limited to:
1. Assist with improvement and developments in the timely capture of sound and accurate data across the Trust.
2. To complete daily validation of 18 Weeks/RTT PTL database, update QCPR and identify and escalate risks to compliance.
3. To validate 18 weeks breaches for admitted and non-admitted patients and update QCPR accordingly.
4. Extract pathway information from clinical correspondence in shared electronic folders and on ALMA, Evolve, and Bluespiers or in paper notes.
5. Use of appropriate computer packages including Bi Portal, Prism, GI Tool, to extract data for analytical purposes.
6. To escalate inaccuracies, inconsistencies and gaps in RTT data collection.
7. Action validation/exception reports as appropriate ensuring pathway information is obtained, corrected and issues escalated as required.
8. To ensure all information relating to the patient RTT pathway is communicated effectively and by the most appropriate medium
9. Actively promote the importance of the patient’s right to access services within the maximum wait times and support the understanding of the current 18 weeks RTT measures and standards.
10. Escalate to senior staff all risks to potential breaches of RTT pathways identified as a result of analysis.
11. Assist in the collection of data for audit purposes and support management teams to identify areas that require pathway improvements.
12. Assist in ensuring that the working practices within the team effectively support achievement of the 18 week RTT measures and standards.
13. Fulfil above functions by the efficient use of computerised systems, email and manual systems.
14. Audit the effectiveness of procedural documentation to ensure practice matches procedure.
15. Continual evaluation of the effectiveness of own work streams and their agreed timescales.
16. Participate in planned rotation between sites as necessary.
17. Take an active role in Team Meetings as required.
*Please see the job description for more information*
Person specification
Qualifications
Essential criteria
18. Educated to A – Level standard (Or equivalent experience)
Desirable criteria
19. Educated to Degree Level
Knowledge
Essential criteria
20. Previous experience of analysing and interpreting data
21. Experience of working within a team
22. Administration Experience
Desirable criteria
23. Medical Terminology Knowledge
24. Operational knowledge of QCPR
25. Knowledge of the referral to treatment standards