Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Housing services manager / management operations

Wokingham
Awd Recruitment
Service manager
Posted: 26 August
Offer description

Job Description

Income & Housing Services Manager who has a previous management experience within the housing sector, with a strong track record of delivering housing management services and experience leading teams is required for a well-established organisation based in Wokingham, Berkshire.

IS THIS YOU?

Have you’ve worked as a Housing Operations Manager, Housing and Tenancy Manager, Strategic Housing Manager, Housing Service Delivery Manager or within a similar role?

If you have, we’d love to hear from you.

SALARY: £59,009 - £64,673 per annum Benefits

LOCATION: Wokingham, Berkshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for a Income & Housing Services Managerwho has a previous management experience within the housing sector, with a strong track record of delivering housing management services and experience leading teams.

Working as an Income & Housing Services Manager you will be responsible for the leadership, direction, and performance of Housing Management services to residents living in council housing or homes provided by council-owned companies, for people in all tenures, and supporting to the wider housing service in the council.

As an Income & Housing Services Manager you will have a key role in ensuring the organisation remains compliant with new regulatory requirements, including those under the Social Housing Regulation Act, while helping to shape the delivery of the Housing Improvement Programme.

DUTIES

Your duties as an Income & Housing Services Manager will include:

* Provide strategic leadership, direction, and governance across housing management, ensuring services deliver intended outcomes, meet regulatory requirements, and achieve high customer satisfaction
* Work collaboratively with senior leaders, colleagues, partners, and stakeholders to shape housing strategy, set KPIs, and drive continuous improvement
* Lead, develop, and support housing management, housing support, and income collection teams to deliver high-performing, customer-focused, and compliant services
* Drive performance and financial management, including income collection, tenancy sustainment, and minimising rent and void losses to maximise housing supply
* Develop and implement policies, change programmes, and digital services that improve efficiency, innovation, and resident engagement
* Champion resident involvement by establishing accessible systems and processes that empower tenants to influence service delivery and neighbourhood outcomes
* Lead recruitment, development, and performance management of staff, embedding a culture of learning, innovation, and sector-leading practice
* Identify, monitor, and manage strategic risks and issues that could affect the Housing Improvement Programme or wider housing outcomes

CANDIDATE REQUIREMENTS

* A relevant professional qualification in housing (CIH Level 4 or above, ideally Level 5, or equivalent)
* Senior management experience within the housing sector, with a strong track record of delivering housing management services
* Experience leading teams to achieve high performance and excellent customer outcomes
* A proven ability to drive service improvements, deliver efficiencies, and enhance the customer experience
* Strong knowledge of housing management best practice, and the regulatory, legislative, and policy environment affecting social housing
* Excellent communication and partnership skills, with the ability to engage residents, colleagues, councillors, and external partners
* The ability to manage budgets, risks, and competing priorities while ensuring compliance and accountability
* Must be able to travel to locations across the borough and help in out of hours response arrangements, and attend evening meetings

BENEFITS

* A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
* An excellent local government pension scheme
* An employee assistance programme including 24/7 wellbeing helpline
* A range of local & lifestyle discounts
* Use of a free onsite gym (located at Shute End office)
* Salary sacrifice car & cycle to work schemes
* And much more!

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13786

Full-Time, permanent Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Hvac service manager
Guildford
Bennett And Game Recruitment
Service manager
£60,000 a year
Similar job
Resident service manager
Leatherhead
Trusted Resource Solutions
Service manager
£35,000 a year
Similar job
Service manager
Farnborough (Hampshire)
Welfare 4 Hire Ltd
Service manager
£45,000 a year
See more jobs
Similar jobs
Awd Recruitment recruitment
Awd Recruitment jobs in Wokingham
Healthcare jobs in Wokingham
jobs Wokingham
jobs Berkshire
jobs England
Home > Jobs > Healthcare jobs > Service manager jobs > Service manager jobs in Wokingham > Housing Services Manager / Management Operations

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save