Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: 12.75 per hour Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role include weekends and Bank Holidays but does not require evening or split shifts. Shifts will generally run from 10:15am- 5:00pm. On average you can expect to be offered 1-3 shifts a week. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here As a Welcome & Service Team Member you’ll be a key member of the small but motivated Melford Hall Visitor Welcome team, which is integral to the delivery of the visitor experience, working alongside paid staff and volunteers to set families up for an amazing experience. Predominantly an outdoors role, you'll assist with car parking, will loan out off-road powered mobility vehicles & will assist in driving the visitor shuttle. You'll also be an active 1st Aider at Work (full training given). What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. You’ll provide a fantastic welcome to visitors to the property, will take payment for admission whilst actively promoting National Trust membership. You'll also be responsible for cashing up the till and following correct financial processes. Actively involved with growing support, you’ll help to increase fundraising income in the second-hand bookshop and through sales of pin badges and guidebooks. You'll also be involved in helping to deliver our programme of events throughout the season including our family activities and general visitor offer. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places