Sr. Program Manager, Inventory Optimization Program
Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Inventory Optimization Program (IOP). The objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand the root cause for these defects and fix/eliminate the defects, thereby increasing their availability and sales by enhancing customer experience. Our end customers are the Buying customer and Selling partner.
We work hard to reduce the buying customer’s product non-availability and to improve the profitability of our selling partners. As the Senior Program Manager, you will own the expansion of the IOP program to all defect reasons across WW and driving Defect elimination. The job involves end-to-end business planning, including creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes, and identifying automation possibilities that drive process efficiency.
Key responsibilities include:
* Defining and driving business goals
* Forming and managing cross-functional project teams to drive key programs for our customers
* Building a data-oriented culture, adoption of technology solutions, and process improvement projects to achieve business goals
* Solving Business problems using technology and liaising with the technology and operational teams
* Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
A successful candidate will be an exceptional strategic thinker and will have exposure to supply chain improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively, and influence partner teams without authority.
Basic Qualifications
* 5+ years of working cross-functionally with tech and non-tech teams experience
* 5+ years of program or project management experience
* 5+ years of delivering cross-functional projects experience
* Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
* 2+ years of driving process improvements experience
* Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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