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Location Ripponden/Manchester Salary 24500 Vacancy Type Permanent/Full Time Job Description
Credit controller - 2 days working from home - *plus bonus* OTE £28k
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
Key tasks
· Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection.
· Prioritise a variety of daily tasks that deliver on customer service as well as financial targets
· Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
· Collaborate with internal teams to deliver on customer success and using this to negotiate payment
· Work with team managers to put forward your ideas for challenging accounts
· Taking payments by debit or credit card
· Working with the team managers and head of department to forecast cash collections
· Considering next steps when debts are unrecoverable and putting forward ideas on how to move these
· Other ad hoc duties as and when required
Knowledge and Skills (what you know and what you can do)
· Demonstrated history of meeting targets consistently
· Ability to demonstrate effective debt management to timely resolution
Experience (what you have done)
· Experience of highlighting and processing Defaults where necessary
· Experience of updating and maintaining clear customer activity notes in a finance system
· Good knowledge of MS Excel
· Experience of working in a busy office environment and to tight deadlines
· Minimum 2 years' experience in a similar role
· 3+ years’ experience of managing high value customers
· 3+ years’ experience of managing low value, high volume accounts
· Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks
· Experience of change management / process improvements
Personal qualities
(the way you think and act)
· Able to work well under pressure and prioritise own workload
· Capability to be both personable and firm with clients, to resolve any issues and collect any money owed
· Excellent attention to detail and high degree of accuracy is imperative
· Able to cope with multiple priorities and changing environment
· Excellent communication and relationship-building skills
· Positive and flexible approach to your work
· Strategic thinking, with the ability to approach stakeholders with new ideas
Job Type: Full-time
Salary: £24,500.00 per year
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