We are Eden Futures, delivering support services to people aged 18+ with learning disabilities, autism, mental ill-health and complex needs. The Service Manager role focuses on safeguarding, team leadership, service delivery, and continuous improvement.
Note: Sponsorship for this position is not offered.
Responsibilities
* Leading Services
o Translate organisational vision into everyday service delivery
o Supervise, train and develop team members
o Promote a positive, can‑do culture
o Hold team accountable and provide necessary resources
o Make and communicate clear, timely decisions
* Shaping Services
o Identify individual needs and propose support packages
o Design commissioning packages (property, staffing, etc.)
o Ensure safe recruitment and appropriate staffing levels
o Deliver person‑centred, safe care
o Meet legislative and policy requirements (Safeguarding, Mental Capacity Act, risk management)
o Ensure services comply with CQC registration
o Build relationships with families, commissioners, advocates and professionals
o Confirm contracted hours and payment arrangements
o Identify learning and development needs for staff and keep mandatory training updated
o Continuously review and evaluate services for improvement
* Delivering Positive Outcomes
o Ensure outcomes for service users are met and reviewed
o Guide practice toward outcome‑based, person‑centred services
o Assess and manage service risks while supporting growth
o Balance rights and duties of care
o Deliver outcomes aligned with the Quality Governance Strategy
o Respond quickly to local needs and fill service voids
o Support colleagues in monitoring KPI data (employee retention, sickness absence, void fill)
o Work in partnership with users, families, health and social care professionals
o Build and maintain relationships with stakeholders (ASCH, ICBs, agencies)
o Ensure effective communication within the service and with external agencies
o Identify collaborative opportunities that add value and growth
* Continuing Personal Development
o Develop a robust understanding of the organisation, market and trends
o Participate in regular management supervision and reviews
o Create and maintain a personal development plan and CPD journal
o Report safeguarding concerns promptly
o Seek growth opportunities for the service while protecting the company’s values and culture
o Recruit and train new staff, analysing needs and arranging induction
o Lead by example to enable service users to live fulfilling lives
o Attend interviews for new packages of care and support
o Ensure risk assessments safeguard service users’ wellbeing
o Implement induction and assessment programmes for new users
o Promote a person‑centred, needs‑led approach aligned with company policies
o Understand commissioning, audit and inspection implications
o Maintain positive relationships with stakeholders (Adult Social Care & Health, CCGs)
o Maintain consistent communication across the service and with external agencies
* Above responsibilities are not exhaustive.
Ideal Candidate
* Level 3 Health and Social Care qualification or relevant experience
* Experience of line management and team leadership in this sector
* Caring and compassionate, with a genuine passion for supporting service users toward independence
* Ability to remain positive and influence others during challenging days
* Enjoys teamwork and initiative, and willing to support colleagues when needed
Benefits
* 25 days annual leave plus bank holidays
* Non‑contractual benefits: birthday off, income protection, death in service benefit, Westfield Health access
* Referral bonus (£500 per successful referral)
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