Job description
We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.
They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.
Responsibilities
• Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market
• Driving collaboration across the CCaaS internal community
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Developing a high performance culture within the D365 CCaaS practice
• Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
• Meet and exceed customer expectations of business knowledge, skills and behaviour.
Requirements
Qualifications and Skills
• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
Experience and Background
• Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
• Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role
• Experience of large scale CCaaS implementations
• Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills