Join to apply for the Service Engineer - South role at Husqvarna UK
We are looking for a Service Engineer (SE) to join our growing aftersales and service team, reporting to the Service Centre Manager - South. Based in our Thurrock service centre, this is a full-time position with responsibility for the maintenance, service and repair of all plant and machinery associated with the Husqvarna Construction product range.
Responsibilities
* Manage workload and maintain high levels of customer service while performing necessary administrative duties as required and other duties as assigned to ensure team objectives are met.
* Have a working knowledge of industry standards and practices, including product details and company services offered.
* Read and interpret electronic and hydraulic drawings.
* Offer exemplary customer service, maintain customer relationships and address concerns or complaints quickly and professionally to encourage repeat business.
* Work with the Thurrock service centre manager to maintain and manage industry regulations, restrictions, laws, and ensure the service centre adheres to all regulations.
* Resolve service problems and improve current service methods to increase productivity and customer service.
* Ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
* Interface with internal team members and external customers as part of a solution-based service process.
* Diagnose and repair mechanical and electrical equipment; troubleshoot and respond to customer concerns.
* Demonstrate a proven record of reliability and accountability for all aspects of the role.
* Utilise computer skills (MS Word, PowerPoint, Excel and Outlook) as part of daily duties.
* Communicate complex technical issues clearly and effectively; adapt to a fast-paced, self-directed environment.
* Work independently with strong time management and the ability to multi-task in a pressurized environment while maintaining ethics and trustworthiness.
Qualifications
* Valid driving license.
* Experience as a service engineer working with electrical and hydraulic equipment, as well as petrol and diesel powered equipment.
* Ability to diagnose and repair mechanical and electrical equipment and to troubleshoot customer concerns.
* Proficiency in MS Word, PowerPoint, Excel and Outlook.
* Excellent analytical, interpersonal and communication skills, with the ability to explain technical issues in an easy-to-understand manner.
* Ability to read and interpret electronic and hydraulic drawings.
* Strong time management, attention to detail and the ability to adapt to changing circumstances.
Location and employment details
* Location: Thurrock service centre, United Kingdom
* Employment type: Full-time
* Seniority level: Entry level
Note: We are continuously accepting applications.
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