Crystal Care Collection has an exciting opportunity for an experienced care home Administrator/Receptionist!
You will be leading the admin and reception function of the home and will be relied upon to ensure the home is running smoothly, giving daily support and updates to the home manager and wider senior management team.
Your job role will be based in Woodland View Lodge.
The role requires effective communication with exceptional interpersonal skills. The ability to develop professional relationships with prospective customers, employees, suppliers and professionals. The ability to work as part of the team is vital. Team members must be aligned with and support the company's values - trust, dignity, care, compassion and respect.
Key Responsibilities
– You will be required to generate customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
– You will play a pivotal role in the recruitment of team members, ensuring all documentation is completed and returned correctly and in a timely manner.
– Supporting the team to plan events within the care home that will engage with the local community.
– You will be required to proactively manage the enquiry process from initial contact to conclusion.
– You will be responsible to actively manage the move in and out of residents.
– Leading on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
– Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
– To ensure all available bedrooms are to "show standard" at all times.
– You will be required to ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
– To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
– To handle the sensitive issue of Aged Debt recovery.
– You will be responsible for the ordering of supplies and reporting of maintenance issues.
– You will provide training and support to staff in relation to enquiry handling,
– Showing visitors around as needed.
Person specification:
Care home experience is not essential but is desirable.
Excellent numeric and literacy skills.
Experience of working with MS Word, MS Excel, MS Outlook.
Excellent communication and interpersonal skills.
Present a compassionate and professional image at all times.
Well-organised with the ability to prioritise effectively.
Team player.
Reliable and punctual.
Genuine interest in working with a caring environment.
Experience of line management is desirable.
Business Administration or Management is desirable.
Hours of Work:
Your hours of work will be between 08.00 - 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total, offering £29k-£31k per annum.
This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you!
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