We’d love to hear from you if you’re: forward-thinking in your approach to balancing the needs of heritage, nature and people interested in people everywhere, and what matters to them experienced in leading varied operational teams someone who understands the expectations of people who visit places, and how to give them consistently excellent service confident in managing operational risk, understanding the fundamental need for compliance and knowing what it means to hold others to account a skilled communicator, who can build strong relationships within diverse teams, both internally and externally a leader for inclusion, who finds ways to create an inclusive culture.General ManagerReporting to the Assistant Director of Operations, you'll be supported by national and regional specialists. In this leadership role, you'll be leading teams through the launch of our new strategy, as we explore how to deliver our big ambitions for the next 10 years. This is a complex portfolio of listed buildings, accredited museums and stunning outdoor spaces, some open 363 days a year, others by limited, in dept pre-booked tours. Ham House You'll also be part of a knowledgeable, wider General Manager community in London, committed to addressing unequal access to nature, beauty, and history in urban places. Working hours: Some bank holidays and weekend working required on a rota basis. You'll manage several departmental heads, each with their own areas of focus such as the garden, facilities, visitor experience, curatorship and the care of precious art and objects. You’ll be working with regional teams covering commercial operations and the let estate, and with the Trust’s internal consultancy: a flexible resource of specialist skills and expertise. You'll encourage your team to succeed across all their areas, and to build the funds to invest back into improvements and conservation work here. And you'll build plans for this place, working with others to give it a future that can benefit everyone. You'll provide inspirational leadership for staff and volunteers, and you’ll inspire them to create the best possible all-round experience for everyone who visits. You'll manage risk and compliance, and you’ll champion the conservation of nature, buildings and precious collections. You'll be working with all kinds of people and making things happen. As an 'expert generalist', you'll have a diverse remit. We have high visitor and revenue targets to meet, so you'll be experienced with finances, people and projects.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22 June 2025 Interview Date: 30 June 2025 (Virtual interview)To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 164466IRC164466Richmond-upon-ThamesFixed Term f/t (37.5 hrs pw to 30/01/26)Ends: Jun 22nd 158.7 mi from ManchesterWe’re looking for an inspiring leader to be the driving force behind the Ham Portfolio for 6 months. The General Manager leads from the front, encouraging and empowering their team and covering a wide range of operations. In this role, you’ll be turning strategy into reality. You’ll build an inclusive culture where everyone can feel they belong, the people who work and volunteer here, the people who regularly visit and love it, and the people who’ve never been before and don’t yet know that this place is for them too.Ham House, Ham Street, Richmond-upon-Thames, TW10 7RSCompliance.Eligibility to Work in the UK57,954 pa