Virgin Active is committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience across all our clubs. All team members pride themselves on embodying Virgin Active values and maintaining the highest Brand Standards, ensuring members enjoy top facilities and service.
We are recruiting only the best Sales Membership Consultants to join our club teams, providing elite service to members and visiting prospects.
As a Sales Membership Consultant, you will work with your team to meet monthly sales and growth targets, focusing on data and revenue.
The Role
1. Act as the point of contact for members, enhancing their experience at every touchpoint, addressing inquiries, and supporting administration.
2. Create a welcoming atmosphere throughout the club, from front of house to new member visits.
3. Take ownership of your membership targets, aiming for excellence in sales, retention, and growth monthly.
4. Ensure activity targets are met to achieve net growth.
5. Customize membership offerings to meet individual needs and develop corporate memberships locally.
6. Advise on Exercise Experience and Virgin Active products.
7. Support smooth club operations and deliver exceptional customer service.
8. Take on Duty Shift responsibilities as needed, demonstrating flexibility and leadership.
Experience
* Experience in a customer-centric, target-driven role is desirable but not essential.
* Strong interpersonal skills to connect with members, prospects, and colleagues.
* Good communication skills.
Our Perks
* 30 days annual leave (including bank holidays) with encouragement to take time off.
* Access to The Peoples Pension with 3% employer contributions.
* Complimentary Virgin Active membership for you and a buddy, plus free memberships for children and access to Club V.
* Discounts across Virgin Active, including guest passes and 50% off PT sessions.
* Join Virgin Family for discounts on Virgin Group services (Virgin Atlantic, Holidays, Media/O2).
* 20% off food and drinks at KAUAI branches within clubs.
* Access to Salary Finance for loans, savings, and financial advice.
* BUPA employer assistance with 4 free counselling sessions.
* Partnered with Dexters for free corporate letting services.
* Access to ePoints for online retail discounts.
* Discounts on Academy courses trained by top instructors.
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