Overview
Join to apply for the Control Room CCTV Operator (Nights) role at AlertSystems Ltd. Office Based, 4 on 4 off (Night Shift). Alarm Receiving Control Room CCTV Operator is based in Trowbridge, Wiltshire.
Role: Control Room CCTV Operator – 4 on 4 off night shifts. You will work in the Alarm Receiving Control Room based in Trowbridge, Wiltshire.
Responsibilities
* Observe images from multiple commercial CCTV alarm screens using the latest remote monitoring technology and software. Carry out investigations.
* Detect security breaches and threats.
* Analyse and investigate security data, record and report incidents and liaise with teammates, security guards, key holders, security engineers and the emergency services during dynamic live security events and situations.
* Respond to fire, intruder, CCTV and life support system events.
* Assist in investigations with clients and police forces.
* Assist with remote entry to properties.
* Remotely assist persons in lift entrapment situations.
* Call handling and customer service.
* Shifts: 4 on 4 off (nights). You may be required to work occasional day shifts for training purposes and holiday cover.
What we’re looking for
* The aptitude to accurately follow laid down procedures for investigation, response and escalation protocols.
* Admin skills to log and store accurate records, actions and data, ensuring precise report generation is always available for analysis and investigation by management.
* Confident telephone manner and good customer service skills.
* PC competence, including Microsoft Outlook and Excel.
* SIA CCTV Operators badge (not essential as training will be provided).
What we offer
* Salary £27,518 per annum (£12.60 per hour).
* 20 days holiday per annum.
* SIA CCTV Operators training.
* Group Pension contributions.
* Free on-site parking.
* Group Life Insurance Cover x1 annual salary.
* Employee Assistance Programme including BenefitHub App and Medicash App for health, wellbeing and rewards.
All offers of employment are subject to satisfactory 5 year work history verification and the successful completion of a DBS (police) check. Candidates should live within a 10 mile radius of Trowbridge BA14 8RH.
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