Job Title: Client Services Account Manager
Location: Leeds, Hybrid (3 days in-office per week)
Salary: £28,000 – £35,000
The Company
An employee-owned, full-service digital agency based in Leeds, this business has built a reputation for delivering exceptional digital products and strategies for a range of high-profile clients. They’re proud to be a Certified B Corporation™, placing people, planet, and purpose at the heart of everything they do.
With a collaborative culture and a clear focus on personal growth, they’re a team that genuinely cares about doing great work, and doing it the right way.
Role & Responsibilities
As a Client Services Account Manager, you’ll be responsible for managing relationships with clients, ensuring projects are delivered on time, on budget, and to an exceptional standard. You’ll play a key role in growing client accounts, developing strategic plans, and maintaining a high level of client satisfaction.
Key responsibilities include:
* Building and maintaining strong client relationships and ensuring their goals are achieved.
* Acting as the main point of contact for clients across web and development projects.
* Managing project timelines, budgets, and deliverables alongside the internal project management team.
* Leading regular client meetings, status updates, and quarterly reviews.
* Identifying opportunities to grow accounts and presenting new ideas or strategies.
* Tracking account performance and managing financial forecasts, reports, and invoicing.
Your Skills & Experience
* 2+ years’ experience in Account Management or Client Services, ideally within a digital agency.
* Strong communication and relationship management skills.
* Experience managing web or development projects is desirable.
* Confident working with large or enterprise-level clients.
* Commercially minded, organised, and proactive with excellent attention to detail.
* A collaborative team player with a solutions-focused approach.
Company Benefits
* Employee-owned business with a share in company performance after 1 year.
* 25 days’ holiday + bank holidays (increasing with tenure).
* Your birthday off.
* Discretionary annual bonus linked to company performance.
* Private medical insurance.
* 5% company pension contribution.
* Access to a financial coach and wellbeing support.
* Free on-site gym.
* Hybrid working (3 days in-office).
* Flexible working hours (core hours 10am–4pm).
* Regular social events and an annual summer conference.
* Paid volunteering days and enhanced family-friendly benefits.