Service Manager (Healthcare)
Location: Northumberland
Salary: £33,802 per annum
Employment Type: Full time
Our client is looking for a support manager to join the dedicated team. This is a north east based care provider, supporting individuals with learning and physical disabilities in a several locations. This role is essential to delivering outstanding care to the people we support.
Key duties include:
* Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care.
* Manage team recruitment, training, and development to ensure a highly skilled workforce.
* Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth.
* Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes.
* Monitor service quality across various locations, report incidents, and implement necessary improvements.
* Coordinate with professionals and external agencies to enhance the overall support services provided.
* Ensure compliance with policies and maintain high-quality support standards.
* Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations.
* Ensure the support team meets our client's Key Performance Indicators (KPIs).
* Build and maintain strong relationships with families, the people we support, and their circles of support.
* Participate in training sessions and workshops to stay updated on best practices.
* Engage in continuous professional development with the support of the organisation.
The role:
* 37 hours per week, Monday to Friday.
* Hybrid working with the ability to travel between locations and Head Office is required.
* Support Managers on-call rota for weekend cover (Roughly three shifts per month providing an additional £220 per month)
* 5.6 weeks of annual leave.
* Career development opportunities including paid training and upskilling.
Required Skills:
* Quality, integrity, and professionalism.
* Effective communicator with proven experience in team management and leadership.
* Demonstrated ability to inspire and lead teams towards achieving goals.
* Confident and assertive in decision-making and leadership.
* Extensive experience in staff management and mentoring.
* Experience managing dispersed regional locations.
* Background in working with individuals with learning disabilities or physical disabilities.
* Experience in setting up new locations.
* Understanding of CQC standards, the Mental Capacity Act, and GDPR.
* Dedication to upholding our client's reputation and values.
* NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered.
* Relevant management qualification.
* Proficient in Microsoft Office applications.
* GCSE or equivalent in Maths and English.
* Possession of a full UK driving license.
If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button.
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