Overview
We are looking for a friendly and motivated careco-ordinator with a specific interest in medication management to join our supportive GP practice team. This role combines the responsibilities of a Care Co-ordinator and a Pharmacy Assistant, focusing on delivering personalised, patient-centred care and supporting the pharmacy team in medication-related services. The postholder will work closely with clinical and non-clinical staff to ensure patients, particularly those with complex needs, receive coordinated care and appropriate medication support. This is a patient-facing role, designed to support both the pharmacy team within the GP practice and the wider local community.
Main duties of the job
* Help patients understand their medications, including dosage and side effects.
* Complete basic medication reviews and manage patients with long-term conditions under pharmacist supervision.
* Deliver patient-facing and supporting roles to ensure safe, effective medicines use through shared decision-making.
* Undertake medicines optimisation tasks such as checking inhaler technique, and supporting medicines reconciliation.
* Perform administrative duties related to pharmacy operations.
* Support in the supervision of reception and prescription teams in sorting prescription requests and medication-related queries.
* Provide specialist expertise (where competent) on public health and social care needs, including lifestyle advice, service information, and tackling health inequalities.
* Create and maintain positive relationships with local pharmacies to improve team-working and patient care.
* Assist with purchasing, receiving, and managing GP stock of medicines.
* Facilitate and monitor personalised care plans, ensuring timely reviews and updates.
* Liaise between patients, clinical staff, and external services to streamline care pathways.
* Support patients and carers in accessing appropriate health and social care services.
* Maintain accurate patient records and contribute to clinical reporting systems.
* Collect and interpret patient data for service evaluation and improvement.
* Work closely with care agencies to ensure coordinated care without requiring further GP referral.
About us
At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of nearly 15,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.
Key features
* Patient-Centred Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
* Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
* Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
* Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.
Job description and responsibilities
Job Title: Care Co-ordinator Pharmacy Team Assistant
Location: Lionwood Medical Practice, 30a Wellesley Avenue North, Norwich, NR1 4NU
Website: lionwoodmedicalpractice.nhs.uk
Job Summary
We are looking for a friendly and motivated care co-ordinator with a specific interest in medication management to join our supportive GP practice team. The postholder will work closely with clinical and non-clinical staff to ensure patients, particularly those with complex needs, receive coordinated care and appropriate medication support. This is a patient-facing role, designed to support both the pharmacy team within the GP practice and the wider local community.
Main duties of the job
* Help patients understand their medications, including dosage and side effects.
* Complete basic medication reviews and manage patients with long-term conditions under pharmacist supervision.
* Deliver patient-facing and supporting roles to ensure safe, effective medicines use through shared decision-making.
* Undertake medicines optimisation tasks such as checking inhaler technique, and supporting medicines reconciliation.
* Perform administrative duties related to pharmacy operations.
* Support in the supervision of reception and prescription teams in sorting prescription requests and medication related queries.
* Provide specialist expertise (where competent) on public health and social care needs, including lifestyle advice, service information, and tackling health inequalities.
* Creating and maintaining positive, close relationships with local pharmacies to improve team-working and patient care.
* Assist with purchasing, receiving, and managing GP stock of medicines.
* Facilitate and monitor personalised care plans, ensuring timely reviews and updates.
* Liaise between patients, clinical staff, and external services to streamline care pathways.
* Support patients and carers in accessing appropriate health and social care services.
* Maintain accurate patient records and contribute to clinical reporting systems.
* Collect and interpret patient data for service evaluation and improvement.
* Work closely with care agencies to ensure coordinated care without requiring further GP referral.
Person Specification
Qualifications
Essential:
* Evidence of consistent patterns of learning from education, training, and experience
Desirable:
* Qualification in health or social care allied profession or Health Care Assistant Role
* Completion of Pharmacy Medicines counter assistance course or equivalent
* Dispensing Assistant Course accredited by the General Pharmaceutical Council.
Experience
Essential:
* Strong communication and relationship-building skills.
Experience of developing relationships with a wide variety of people
Desirable:
* Experience in pharmacy or medicines-related work.
* Experience in inpatient environments or ward-based settings.
* Experience in GP or primary care environments
* Familiarity with NHS pharmacy services and medicines management.
* Experience with health and social care assessments.
Experience in health or social care
Skills and Knowledge
Essential:
* Understanding of human needs: physical, emotional, social
* Basic health and social care terminology.
* Good organisation, prioritisation, and time management skills.
* Strong verbal and written communication.
* Ability to work independently and as part of a team.
* Basic IT skills including Microsoft Office.
* Attention to detail and accuracy.
* Understanding of confidentiality and safeguarding.
Desirable:
* Knowledge of medicines management and relevant legislation.
* Experience with administrative duties
* Experience in use of databases.
* Familiarity with IT systems currently in use in health and social care settings e.g. Systmone
* Evidence of excellent knowledge of Microsoft Office
Attributes
* Highly organised and reliable.
* Adaptability and a flexible, positive approach.
* Motivated and able to work with minimal supervision.
* Sensitive to patient needs and confidentiality.
* Willingness to undertake further training.
* Honest, trustworthy, and able to use initiative appropriately.
* Able to work under pressure and meet deadlines.
Sensitive to patients needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Lionwood Medical Practice
Address: 30a Wellesley Avenue, Norwich, Norfolk, NR1 4NU
Employer's website: https://www.lionwoodmedicalpractice.nhs.uk/
#J-18808-Ljbffr