Admin Officer - Residential Property - Cambridge
Salary: £25,582. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible. Location: Cambridge, East of England. Closing Date: 05-Nov-2025. Permanent Civil Service Grade: AO. Job ID: 10137.
About HM Courts & Tribunals Service (HMCTS)
HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.
Your Role
Administration Officers support service users, judiciary and management in the First‑tier Tribunal Property Chamber which handles disputes over property and land.
Responsibilities
* Process receipt of new appeals and applications, ensuring correct fee is collected.
* Manage a group of allocated cases from start to finish.
* Maintain the team email inbox and digital case management system.
* Build digital case files and court bundles.
* Seek advice and obtain instructions from the Chambers judiciary, issuing judicial directions.
* Liaise with parties, judiciary and HMCTS colleagues to set dates and list hearings for appeals/applications.
* Clerk tribunal hearings remotely by video hearing platform and in person at HMCTS venues.
* Publish judicial decisions.
* Handle incoming telephone calls and respond to queries via email.
Your Skills and Experience
Good written and verbal communication skills, proactive and effective customer support. Attention to detail, proficiency in IT and various software packages, ability to review documents and enter information accurately. Organised, flexible, prioritises efficiently and can multi‑task in a busy environment.
Working Arrangements
Base location: office in Cambridge. Non‑contractual hybrid working may be available, with a minimum of 60% of time in office.
Benefits
* Annual leave: 25 days on appointment, 30 days after five years.
* Choice of pension schemes.
* Extensive training and development opportunities.
* Family‑friendly policies, flexible benefits, childcare support, paid parental leave, free annual sight tests.
Nationality Requirements
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries with the right to work in the UK
* EU, Switzerland, Norway, Iceland or Liechtenstein nationals and eligible family members
* Turkish nationals and eligible family members
* Individuals with limited or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Contact Information
Ministry of Justice: 0345 241 5359 (Mon‑Fri 8am‑6pm) – quote job reference 10137.
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