OTE
Overview
Location: Volkswagen Darlington
Contract type: Permanent, full-time
Working hours: 8.00AM - 5.30PM Monday to Friday, 8.00AM - 12Noon Saturday on rota
Salary: Up to £32k including OTE
We're seeking a Service Advisor to join Volkswagen Darlington. This permanent role involves a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It offers an excellent opportunity to develop your career with a premium brand VW.
You will be part of a friendly and efficient Aftersales team led by a talented Service Manager. We support your growth through ongoing training and one-to-one coaching.
As a Service Advisor, you will provide customers with a personalized, premium experience during servicing, MOT, and repairs. Your role involves sharing your knowledge clearly to help customers make informed decisions about their vehicle servicing. We offer continuous training, including customer experience workshops.
* Booking MOTs, services, and repairs
* Advising on warranty cover and upselling parts/accessories
* Liaising with the Aftersales department to organize appointments based on workload
* Handling high volumes of customer interactions via phone and online
* Communicating turnaround times and updates throughout the service process
* Maintaining accurate customer records and updating systems
Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to build rapport. Ability to explain technical information clearly is essential. Experience with Kerridge/ADP is advantageous.
You should be able to keep accurate customer records, work well independently and as part of a team. We welcome applicants from similar automotive roles or those passionate about cars and customer service.
If your skills and experience align, please apply today, and our Talent Acquisition Team will contact you.
About Us
We are among the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships in the UK and Ireland. We believe our people are our greatest asset and offer a market-leading rewards package.
* Competitive salaries with clear progression
* Generous annual leave, increasing with service
* Colleague car plans and cycle-to-work schemes
* Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
* Critical illness cover, life assurance, and free will writing
* Tech scheme, eye care, and shopping vouchers
* Employee assistance and 24/7 GP services through Smart Health
We are an equal opportunities employer committed to a discrimination-free, inclusive environment. Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driver’s license checks where applicable.
#J-18808-Ljbffr