Company description
Publicis Groupe is one of the largest advertising agency holding companies in the world, as well as a global leader in the fields of marketing, communications, and digital transformation. Driven by data, cutting‑edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilise the Power of One operating model to integrate and develop competencies that will create increasing business value for existing and future clients. We are present in more than 100 countries and employ in excess of 90,000 professionals. In the UK, Publicis Groupe includes world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Publicis Sapient, Zenith, Starcom, Publicis Health, and Epsilon amongst others.
Publicis Re:Sources is the backbone of Publicis Groupe. We are Publicis Groupe's Shared Services Platform. Formed in 1998, Publicis Re:Sources was created to streamline centralised functions of Publicis Groupe agencies. We have now grown to 5,000+ professionals operating 40 shared service centres (SSCs) and servicing a network of prestigious agencies across the globe supporting 63 markets. We provide technology solutions and business services including finance, accounting, information technology, global security, legal, payroll and benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.
Overview
Publicis Re:Sources UK are seeking an experienced Audio & Visual Technician to provide a professional, on‑site AV support service across multiple conference rooms and event spaces within the Publicis Groupe London offices.
The successful candidate will be responsible for delivering high‑quality audio and visual support services to meet day‑to‑day business needs, including internal and external client pitches, live events, and online broadcasts. This role requires the ability to remain calm, focused, and effective in high‑pressure environments, while ensuring all AV technology operates seamlessly.
You will be part of a small, collaborative team, but must also be confident working independently. A strong interest in modern, blue‑chip AV technologies and a proactive approach to researching and implementing new solutions is essential.
Responsibilities
* Provide a dedicated, professional AV support service to stakeholders and clients at all levels of the business.
* Troubleshoot technical issues under pressure while maintaining a calm, customer‑focused approach.
* Install, set up, configure, and operate AV and VC equipment, systems, and software, including:
o Display screens
o Vision switchers
o Video conferencing systems – Cisco & Poly/HP
o Live event streaming
o Audio, PA, and wireless systems
o Digital signage
* Schedule and coordinate daily technical checks of conference rooms to ensure that all equipment is fully functional.
* Perform additional technical checks ahead of client meetings and pitches, ensuring compatibility with in‑house video conferencing systems.
* Maintain and carry out minor repairs on AV equipment.
* Escalate critical equipment issues to third‑party vendors and manage incidents in line with agreed SLAs.
* Support advanced AV activities, including:
o Video conferencing configuration
o Audio and video recording/capture
o Video editing and digital encoding
* Manage AV booking requests through onsite booking systems and meeting room calendars.
* Respond to meeting room and event bookings, ensuring all required equipment is available and operational.
* Schedule and support online meetings, acting as a Live Support Assistant when required.
* Provide basic filmography support, including setup of cameras, audio, and lighting.
* Digitally encode video content to the correct specifications for various social media platforms.
Qualifications
* Strong knowledge and genuine passion for Audio & Visual technology, including:
o Display screens
o Video conferencing and live event streaming
o Vision switchers
o Audio mixers and PA systems
o Control systems – Crestron, Q‑Sys & Kramer
* Extensive experience using Windows PC and macOS.
* Proficiency with the following software and platforms:
o Microsoft Office 365 (including PowerPoint)
o Keynote and Google Slides
o Adobe Creative Suite (Premiere, Media Encoder, Photoshop)
o Video conferencing platforms: MS Teams, Zoom, BlueJeans, WebEx, Google Meet
* Strong understanding of digital file formats, screen resolutions, bitrates, and encoding standards.
* Self‑motivated, reliable, and able to work both independently and collaboratively.
* Creative problem‑solver with the ability to learn and adapt to new technologies.
* Excellent communication and interpersonal skills, with the ability to work across departments.
* Strong verbal and written communication skills.
* Effective time management skills with the ability to prioritise and multitask.
* Calm, focused, and professional approach at all times, particularly under pressure.
Additional information
This is a full‑time, in‑office position, Monday to Friday, with working hours from 8am to 5pm. The role will involve working at the TVC, Chancery Lane, and Turnmills offices.
Our main office is at the iconic Television Centre (TVC) in White City, London, and the role will also involve travel to our other offices in London.
We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs).
We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you, when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are:
* Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year.
* Flexible Bank Holidays, you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World, after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year.
* Help@Hand, our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1‑2‑1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more.
* Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause.
* Local discounts, restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in‑house barista.
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