Salary: £50,000 - 60,000 per year Requirements: 6 years in IT support, infrastructure, or technical operations Proven experience managing or leading a technical team Experience working with distributed systems or multi-site environments Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls) Experience with routers, switches, and firewalls Responsibilities: Lead, mentor, and line manage a team of TechOps engineers Set clear expectations, run 1:1s, and drive performance standards Define and document workflows, escalation paths, and SOPs Own and optimise the service desk/ticketing pipeline Report on performance metrics, trends, and improvements Own monitoring and alerting systems to proactively identify issues Manage lifecycle of IoT and edge devices across multiple sites Drive preventative maintenance strategies Lead root-cause analysis and post-incident reviews Maintain accurate asset inventory and ensure compliance standards Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.) Standardise configurations and maintain documentation Troubleshoot end-to-end system workflows across hardware and software Act as escalation point for complex technical issues Recommend and implement infrastructure improvements Lead technical delivery of new site deployments Oversee network design, hardware setup, and system configuration Support remote commissioning and technical validation before go-live Technologies: Hardware IoT Support Network Backend More: We are a fast-growing, technology-driven organisation based in Croydon, transforming real-world infrastructure through smart, connected systems. As a TechOps Lead, you will have the opportunity to balance leadership with hands-on technical work while leading a small team. This position offers a competitive salary range of £50,000 - £60,000 and allows for two days onsite and three days remote work. We invest in our team and foster a culture of continuous improvement, aiming to enhance operational efficiency across our multi-site infrastructure. last updated 18 week of 2026