Operations Director – Microsoft Dynamics 365 – £90,000
Role Summary:
An exciting opportunity for an experienced Operations Director to lead the delivery of Microsoft Dynamics 365-based SaaS solutions within a growing technology business. You’ll oversee a team of consultants and project managers, ensuring every implementation is delivered on time, within budget, and to the highest standards. This is a strategic leadership role for a hands-on professional who can balance governance with flexibility, drive operational excellence, and inspire a high-performing team. Ideal for someone with a proven background in ERP or SaaS project delivery and experience managing remote delivery teams in a Microsoft ecosystem.
Responsibilities:
* Lead the Professional Services team — including Lead Consultants, Application Consultants, and Project Managers — to deliver Microsoft Dynamics-based SaaS solutions on time, on budget, and to scope.
* Take overall responsibility for ERP implementation projects for both new and existing customers.
* Drive delivery excellence and embed continuous improvement across all projects.
* Manage the function’s chargeability, recovery, and profitability targets.
* Implement best practice project management, planning, and reporting within a SaaS delivery model.
* Oversee the implementation and adoption of Microsoft Project Operations to enhance delivery performance.
* Report directly to the senior management team and present operational updates at board level.
* Maintain current knowledge of the Microsoft ecosystem, ensuring the team’s certifications and expertise remain up to date.
* Coach, mentor, and empower delivery teams to achieve high performance.
* Balance strong governance with agile flexibility to meet evolving customer needs.
Experience:
* 5–10 years’ experience leading a Professional Services or Implementation function in a B2B SaaS environment.
* Strong background in Microsoft-based software delivery or ERP/CRM implementations (e.g., Microsoft Dynamics 365).
* Project Management accreditation (PRINCE2, Agile, or Scrum).
* Proven track record of delivering ERP/SaaS projects to time and budget within remote or hybrid teams.
* Expertise in software implementation best practice within a Microsoft framework.
* Demonstrated ability to improve processes and optimize delivery efficiency.
* Skilled in stakeholder management, communication, and influencing at all organizational levels.
* Strategic mindset combined with a hands-on, proactive leadership style.
* Evidence of success within fast-paced, scaling, or private equity-backed businesses.
Salary
Up to £90,000, depending on experience.
Location
Flexible remote working within the UK, with occasional travel for meetings, training, and company events
How to Apply
Please reply as soon as possible with your CV to be considered for this position.
You can also reach out directly via harry.b@pearsoncarter.com or call 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com