M4 Recruitment are seeking a proactive and detail-oriented Customer Support Administrator to join our client's close-knit Customer Support Team. As the first point of contact for our customers and Field Sales Team, you’ll play a vital role in delivering exceptional service, processing orders, and resolving enquiries with efficiency and care. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and thrives on providing high-quality support that enhances the customer experience. Working Hours * Monday to Friday: (8.45am – 5.00pm) Key Responsibilities * Accurately process customer orders received by phone and email, ensuring prompt turnaround. * Provide product support and offer practical solutions to customer queries. * Efficiently manage and resolve a wide range of customer enquiries. * Collaborate with internal departments to ensure seamless order fulfilment and strong interdepartmental relationships. * Maintain and update customer account information, ensuring accuracy and completeness. * Handle complex customer complaints, working towards quick, effective resolutions and clear communication. * Follow up with customers for outstanding payments or purchase orders to avoid fulfilment delays. * Work towards individual and team KPIs, supporting the ach...