Position: Service and Support Engineer
Location: Labman HQ, Stokesley, North Yorkshire.
Salary: From £44,000 per year (increasing depending on experience)
Employment Type: Full-time
(Full UK Driving Licence required)
Labman Automation is a multi-award-winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world.
Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking proactive and technically skilled Service and Support Engineers to ensure the reliability, efficiency and performance of our laboratory automation systems. You will play a critical role in maintaining and optimising Labman systems around the world.
What You'll Do:
* Install, maintain and repair laboratory automation systems.
* Provide remote and on-site technical support and training to customers, operators and internal teams.
* Conduct performance testing and ensure all systems meet Labman's quality standards.
* Build strong relationships with customers by providing excellent service and timely solutions.
* Accurately document all service activities, maintenance schedules and customer interactions.
* Regularly take part in new project builds and acceptance testing.
* Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On-site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc.
What You'll Need:
* Proven experience in problem solving & fault-finding skills including decision making, clear communication, research & analysis skills.
* Strong electromechanical knowledge.
* Ability to work with hand tools in a quick, accurate manner.
* Enthusiasm and willingness to get stuck in.
* Willingness to travel within the UK and worldwide (your main place of work will be at Labman HQ, Stokesley).
* Ability to work independently, take initiative and prioritise work.
* Excellent verbal and written communication skills.
Company Benefits:
* The opportunity to work with industry-leading scientific customers and cutting-edge technology.
* Work from Labman HQ, a purpose-built facility in rural North Yorkshire.
* 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
* International travel opportunities.
* Generous expenses allowance and overnight bonus when working away.
* Company uniform and tools
* Profit share scheme
* EV car purchase salary sacrifice scheme
* Private healthcare scheme
* Free access to counsellor and psychotherapist.
* CPD support and annual subscription to appropriate body covered.
* Cycle to work scheme.
* Free inhouse gym, squash, bouldering wall, and countless clubs
Labman Values:
In it together – We're a team; a community of mutual support
Excellence – Working and delivering at the very highest quality
Humility – Respecting yourself and others
Sustainability – Recognition that we have an impact on our planet, our company and our community
Fun – Enjoyment in your work