Junior IT Technician (Graduate / Entry-Level)
Location: Emersons Green, Bristol (office-based)
Hours: Full-time, 37 hours per week (Mon–Fri, early Friday finish)
Salary: Up to £24,000 per annum (depending on experience)
Contract: Permanent
Experience Level: Entry-level / Graduate / Career-starter
A fast-growing UK software company is looking for a Junior IT Technician to join its internal IT team. This role is ideal for a recent graduate, college leaver, or someone at the start of their IT career who enjoys problem-solving, learning on the job, and being the go-to person when technology needs fixing.
You’ll be based in the office full-time, working closely with experienced IT colleagues who’ll help you build real-world technical skills quickly. Expect variety, responsibility, and plenty of opportunities to learn.
What You’ll Be Doing
You’ll report directly to the IT Manager and play a hands-on role supporting staff across the business.
Day to day, you’ll be:
1. Providing 1st line internal IT support (hardware & software)
2. Troubleshooting desktops, laptops, peripherals and user issues
3. Assisting with web application updates using FTP
4. Supporting and maintaining Microsoft SQL Server databases
5. Working with Microsoft 365 applications
6. Creating and maintaining clear IT documentation and guides
7. Getting involved in wider IT projects as your skills grow
This is a role where no two days look the same - perfect if you like variety and hate being bored.
What We’re Looking For
Essential
8. A Level, BTEC or equivalent qualification in IT / Computing
9. A genuine interest in IT and technology
10. Awareness of Microsoft 365, Azure and Intune
11. Logical thinker with good problem-solving skills
12. Confident communicator — written and verbal
13. Able to work independently and as part of a team
No formal commercial experience required. If you’ve built PCs, fixed tech for friends or family, or learned through study or projects that would be great!
Desirable (Nice to Have)
14. Additional IT or technical qualifications
15. Experience building, repairing or maintaining computers
16. Exposure to IT support in education, placements, or personal projects
The Kind of Person Who’ll Thrive Here
17. Calm when things go wrong
18. Takes pride in doing things properly
19. Willing to take ownership and follow tasks through
20. Curious, keen to learn and improve
21. Friendly, approachable and easy to work with
What’s In It for You
22. Annual salary review & discretionary bonus
23. Increasing holiday entitlement with length of service
24. Pension scheme
25. Private medical cover after probation
26. Life assurance (4x salary)
27. Income protection
28. Structured onboarding and regular check-ins during probation
29. Supportive team with real development opportunities
Important Bits
30. Successful applicants will complete a short online assessment before interview
31. This role is office-based and not remote