Job summary
Hours: Full time and part time hours available. Applicants must be able to travel between our main surgery BN1 6AG, and our branch surgeries BN2 9SL and BN2 4GJ.
Responsibilities
* Work closely with the Practice team and Primary Care Network Team to support them administratively.
* Handle reception duties, booking appointments, processing information and providing general support to the multidisciplinary team.
* Act as the central point of contact for patients, directing patients through the various patient pathways.
* Maintain excellent communication skills, good record keeping and provide outstanding customer service.
Qualifications
* Essential qualifications: GCSE level or equivalent.
* Desirable qualifications: GCSE Mathematics & English (C or above), AMSPAR Qualification, NVQ Level 2 in Health and Social Care.
* Essential experience: working with the general public, administrative duties, working in a health care setting.
* Desirable experience: working in a general practice setting, knowledge of medical terminology, experience working with healthcare professionals across NHS Network.
* Essential skills: excellent communication skills (written and oral), strong IT skills, clear polite telephone manner, competent in the use of Office and Outlook, effective time management, ability to work as a team member and autonomously, good interpersonal skills, problem solving & analytical skills, ability to follow policy and procedure.
* Desirable skills: knowledge of Information Governance and Data Quality regulations and legislation, EMIS Web.
About Us
We are a large practice operating across 3 sites: the main surgery Stanford Medical Centre, and 2 branch surgeries – the Islingword Road surgery and the Cockcroft surgery. We have a large GP, Nursing and Administrative team:
* GP Team: 6 GP partners and 7 salaried GP's.
* Nursing Team: 5 Nurses, a Health Care Assistant, Phlebotomist.
* Pharmacy Team: 3 Pharmacists and a pharmacy technician.
* Other Clinical staff: Mental Health Practitioner, 3 First Contact Practitioner's.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.
Employer Details
Employer name: STANFORD MEDICAL CENTRE
Address: 175 Preston Road, Brighton, BN1 6AG
Website: https://www.stanfordmedicalcentre.co.uk
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