What you'll be doing
As a key member of our park management team, you will report to our Guest Experience Manager and will be directly responsible for managing a team of over 70 Accommodation Team Leaders and Cleaners. Supported by an Assistant Manager, you will help deliver our self-catered accommodation to the highest standards, adhering to operational procedures to ensure guest satisfaction. Your responsibilities include:
1. Recruiting, managing, and inducting new team members
2. Retaining and developing the Accommodation team
3. Creating and managing rotas and attendance
4. Allocating accommodation to cleaning teams and conducting regular briefings, especially on changeover days (Monday to Friday)
5. Monitoring and reviewing cleaning standards and team performance
6. Overseeing ongoing training and development, including bespoke training programs
7. Maintaining an audit trail to identify and address underperformance
8. Managing cleaning stocks and resources
9. Ensuring compliance with all H&S requirements and company policies
10. Managing fire fleet inventory for each accommodation type
11. Collaborating with the Parks Maintenance Manager to ensure operational efficiency and timely completion of jobs
12. Ensuring team members maintain a professional appearance in line with company standards
13. Working during holiday periods, including bank holidays, as part of the role
Skills, experience and qualities you'll need
We will provide training, but ideally you will have:
* Management experience in a similar role, such as in holiday parks or hotels, with transferable skills for large-scale operations
* An open, strong, and approachable leadership style
* Excellent planning, organizational, and communication skills to manage large teams and collaborate across departments
* The ability to work under tight deadlines in a busy environment
* High attention to detail and a commitment to high standards
* Adaptability, conscientiousness, and strong organizational skills
* A proactive, 'hands-on' approach
* Financial understanding of budgets and expenditure controls
Salary: £36,500 per year
Type: Permanent, Full-time (40 hours/week)
Location
Sandy Balls Holiday Village, Fordingbridge SP6 2JZ
About us
We're a dynamic, growing company redefining the British holiday experience at our award-winning UK resorts. Located in the beautiful New Forest, Sandy Balls offers a range of activities and amenities, making it a vibrant place to work. We value diversity and are committed to inclusion and equal opportunities.
What we offer
* Pension scheme
* Up to 50% discounts on holidays
* On-park discounts
* Team incentives
* Discounted meals
* Life insurance
* Enhanced maternity/paternity pay
* Holiday buy scheme
* Wellbeing support
* Exclusive discounts
* Career development opportunities
How to apply
Click on the 'Apply Now' button and follow the instructions. For more information about working with us, visit our website.
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