Job Summary (We do not provide certificate of sponsorship) We are seeking a motivated, compassionate, and highly organised Care Coordinator to join our Supported Living services, which operate across multiple units. This pivotal role ensures that service users receive safe, effective, and well-coordinated care tailored to their individual needs. The Care Coordinator will act as the central link between healthcare professionals, staff teams, service users, and families, ensuring clear communication, continuity of care, and high-quality support across all units. As part of this role, the Care Coordinator must demonstrate strong knowledge and application of the Mental Capacity Act (MCA) and be trained in PMVA (Prevention & Management of Violence and Aggression) to ensure safe and lawful care delivery, particularly when supporting individuals with complex behaviours. This role also requires active participation in the on-call rota and flexibility to provide direct care or cover shifts when needed. Key Responsibilities Service User Care & Support Coordinate and oversee care delivery across multiple supported living units. Liaise between healthcare providers, service users, and families to ensure clarity and understanding of care plans. Assist service users in understanding their support and treatment options, promoting choice and independence. Monitor service user progress, follow up on care outcomes, and respond to changing needs with timely updates to care plans. Conduct regular reviews, spot checks, and visits to ensure quality, safety, and person-centred care. Operational Duties Schedule staff rotas across different units, ensuring adequate coverage and continuity of care. Update and maintain accurate service user records in line with confidentiality, safeguarding, and data protection regulations. Provide administrative support, including managing correspondence, reports, and communication with healthcare professionals. Contribute to audits, compliance checks, and preparation for inspections (CQC and local authority). On-Call & Cover Duties Participate fully in the on-call rota, acting as the first point of contact for staff, service users, and families outside normal office hours. Respond promptly to emergencies, safeguarding concerns, or staffing issues. Arrange last-minute shift cover and resolve rota gaps. Provide direct care cover across units if required to maintain safe and consistent service delivery. Requirements Essential: Previous experience in a healthcare or social care setting (supported living or domiciliary care preferred). PMVA training (Prevention & Management of Violence and Aggression). Knowledge and application of the Mental Capacity Act (MCA). Strong organisational and time-management skills with the ability to manage multiple tasks and priorities. Excellent verbal and written communication skills, with the ability to build rapport with service users, families, and professionals. Proficiency in office software applications (e.g., Microsoft Office Suite, care management/rostering systems). As part of your role, you are required to cover the on-call rota for 2 weeks out of every four (4) weeks. During on-call periods, you are expected to be available and responsive to service requirements. You may be required to cover colleagues ON CALL on their leaves or sickness, where this is necessary A compassionate and professional approach to supporting vulnerable individuals. Desirable: NVQ/QCF Level 3 in Health & Social Care (or working towards). Supervisory or team-leading experience. Knowledge of CQC standards and supported living frameworks. Full UK driving licence with access to a car (to travel between units as required). What We Offer £14 per hour 28 days annual leave (including bank holidays) Comprehensive induction and ongoing training (including PMVA and MCA refreshers where required) Career development and progression opportunities across services A supportive, professional, and friendly team environment