Join Our Team as an Online Customer Service Advisor at ProCook - temporary position.
Are you passionate about providing exceptional customer service? ProCook is searching for dedicated Online Customer Service Advisors to join our vibrant team during our busiest time of the year
In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.
This is a temporary position until end of January 2026.
Your Role:
As an Online Customer Service Advisor, you will handle customer inquiries through various channels including live chat, phone, email. You will provide assistance, resolve issues, and deliver an outstanding level of service.
**This role is a part time role and follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability is a MUST on a rotational basis following training.
We have 3 roles available:
The rota for team 1:
Week 1: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm**
Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
The rota for team 2:
Week 1: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
Week 2: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm
A Day in the Life:
* Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat).
* Assist customers with product information, order tracking, and returns.
* Work closely with the sales and operational teams to address customer concerns.
* Maintain accurate records of customer interactions and transactions.
* Provide feedback to management on recurring issues and customer suggestions.
Requirements
What You Will Bring:
* This role follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability will be required on a rotational basis following training.
* A strong passion for customer service and helping others.
* Must be confident speaking on the phone and answering customer queries.
* Experience with live chat and telephone communication is required.
* Excellent communication skills, both written and verbal.
* Experience in a similar role is required.
* Ability to manage multiple tasks and prioritise effectively.
* Problem-solving skills and a positive attitude.
* Familiarity with CRM systems and basic computer skills.
Benefits
* Hourly rate £13.08/hr
* Subsidised meals and free fruits on a daily basis
* Free parking
* Gym and shower facilities
* Welcome bag filled with ProCook products
* Hybrid working
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible.
About ProCook's Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.