What's involved with this role: JOB TITLE: Customer Services Officer - Tenancy Advice and Repairs Team REF: Bournemouth 5272333 Pay rate: £12.85 per hour PAYE Working Arrangement: This role will be office based initially, moving to a mixture of office and working from home, following intensive training of 4 - 6 weeks. The role: On behalf of a local council, we are seeking a motivated Customer Services Officer to join the tenancy advice and repairs team in a busy housing office at the Kinson Hub on an approximate 8 month, full time temporary contract. The team are responsible for dealing with all customer contacts over the telephone, so an ability to demonstrate excellent communication skills is essential. The role includes managing telephone calls and emails from our residents diagnosing the repair required and booking appointments. The candidate will be required to work under pressure and be able to use their own initiative to deal with a variety of challenging and difficult situations. The team are looking for a strong team player who is proactive and effective at delivering the best customer service. Key Responsibilities: Act as a first point of contact for residents, leaseholders and other external agencies getting in touch with the Housing Partnership. Receive repairs requests, housing management enquiries and/or other related matters with a view to swift resolution or appropriate signposting. Answer the phone in a professional manner, obtaining the appropriate information and relaying messages accurately by email when necessary. Provide general office duties to include dealing with incoming and outgoing mail, electronic filing systems, processing of invoices and receiving visitors. Undertake first contact correspondence with tenants, leaseholders and members of the public. Carry out reception duties as required and assist or provide cover for colleagues as and when needed What the client is looking for: Previous experience as a Customer Services Officer, ideally within a local authority or public sector organisation Experienced of working in a Housing team, providing tenancy advice and working within a repairs team Excellent IT skills Excellent communication skills Able to work under pressure Ability to use own initiative with experience of dealing with a variety of challenging and difficult situations A strong team player who is proactive and effective at delivering the best customer service How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us AD Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.