This Global Customer Service Specialist provides exceptional SAP-supported order-to-cash support in a manufacturing environment, collaborating across teams to proactively resolve issues and enhance customer satisfaction. Client Details This is a global manufacturing operation headquartered in Liverpool, serving markets across Europe and beyond. They're a forward-thinking, process-driven organisation that prioritises continuous improvement, strong internal plant relationships, and seamless order-to-cash excellence. Based in Liverpool, the company has a modern, high-tech manufacturing hub supporting its global service function. Description What You'll Do: Provide outstanding service to a global customer base Support the order-to-cash process using SAP Collaborate with Sales, Operations, Quality, and Supply Chain to resolve issues Analyse order trends and proactively flag risks or bottlenecks Contribute to continuous improvement initiatives across service workflows Maintain accurate customer records and KPI tracking Profile What We're Looking For: Strong background in customer service within manufacturing Experience with SAP Order to Delivery experience Excellent communication and relationship-building skills Proactive, process-focused mindset Ability to multitask and resolve issues swiftly Track record of collaborating across teams in a fast-paced setting Job Offer 40-42k basic salary Hybrid & flexible working - only 2-3 days a week in Liverpool Modern office environment and free on-site parking Supportive, collaborative culture that values your ideas Opportunities to learn, grow, and eventually step into leadership roles