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Financial Planning Complaints Manager, London
Client: Mason Blake
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
84098a4ff32f
Job Views:
5
Posted:
27.06.2025
Expiry Date:
11.08.2025
Job Description:
About the Role
A well-established wealth and financial planning firm is expanding its Advice Complaints function and seeking an SME and a Lead Manager to help shape and develop this area.
Key responsibilities include:
* Managing and resolving regulated complaints related to Financial Planning advice.
* Ensuring compliance with FCA regulations and engaging with key stakeholders such as the Financial Ombudsman Service and PI brokers.
* Overseeing investigations, maintaining governance standards, and providing Management Information reporting.
* Developing and enhancing complaints processes while mentoring and supporting team members.
About You:
* Experience in handling or remediation of complaints in advice within financial planning (DipPFS Level 4 Qualified).
* Strong knowledge of FCA complaints regulations and ability to handle complex cases.
* Excellent organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
* Experience in managing a team preferable, although not essential as training can be provided for the correct individual.
* Ability to work 1 day in the London office a week.
This role offers a competitive package and the opportunity to influence the direction of a growing function within a respected firm.
Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.
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