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Overview:
Summary of Role
To lead our busy crumble bakery in Bicester Village. Your role is to train, support, and be a role model for how to work within the bakery - ensuring that customer service, hygiene, and Humble Crumble standards are consistently met.
Who we are:
Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment.
Who you are:
A kind, inclusive and direct leader with a passion for providing the best hospitality experience. You are interested in people development and building happy and efficient teams. You're proactive and glad to get stuck in where you're needed.
Responsibilities:
Key Responsibilities
Bakery Operations:
* Oversee the day-to-day running of the bakery, ensuring smooth operations and high hygiene, product and customer service standards.
* Manage orders for ingredients and packaging - either directly or via delegation.
* Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
* Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
* Pass all internal audits and complete relevant actions. If applicable, pass landlord audits and complete relevant actions.
* Conduct daily due diligence checks and ensure the bakery team comply with food hygiene practices and standards.
* Ensure cleanliness of the bakery, storage areas, office, and bathrooms through effective delegation and training.
* Conduct product quality control through taste testing, temperature checks, and team training.
* Complete and send weekly quality control spreadsheets to the Quality Manager.
* Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
* Train new hires using company training software and train existing team members on seasonal specials and new recipes.
* Monitor and manage the bakery's email inbox, responding appropriately and forwarding invoices to accounts.
* Identify and implement process improvements and efficiencies, documenting practices for future sites.
* Respond to Google reviews and customer feedback, sharing feedback with the team.
* Resolve customer complaints with professionalism and care.
* Collaborate with the Social Media Manager for on-site marketing activities and team communication.
* Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
* Monitor sales and staffing costs daily against KPIs.
* Review P&L reports and implement changes to meet performance targets.
People Management:
* Lead on all people management activities including:
* Return-to-work meetings
* Reporting absences
* Managing annual leave
* Implementing performance improvement plans (PIPs) when required
* Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
* Liaise with Head Office regarding staffing performance and bakery staffing needs.
* Hold regular 1:1s with team members to support their growth, give feedback, and ensure they're thriving.
* Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
* Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.
Qualifications:
Essential Skills:
* Food Hygiene Level 2 or 3
* Minimum 1 year of commercial kitchen experience
* Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
* Minimum 1 year of team leadership experience
* Strong organisational and communication skills
* A proactive mindset and a passion for food and exceptional customer service
Desirable Skills:
* Bakery experience
* Experience in training and developing others
* Ability to read and interpret P&L reports