Location: Birkenhead, United Kingdom
Join our team as a Business Support Administrator! Reporting to the Office Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of the office and operations within a leading accountancy group.
Key Responsibilities
Office Management and Reception
* Provide outstanding service as the first point of contact for clients, answering calls and greeting visitors with a professional and friendly demeanour.
* Maintain the cleanliness and organisation of the office and facilities, to uphold a professional and welcoming image.
* Conduct regular health and safety checks to maintain a safe working environment for staff and clients.
* Monitor and efficiently manage tasks in the team inbox, ensuring all actions are completed promptly.
* Provide administrative support for client-related tasks, contributing to the smooth operation of the business.
Business Support
* Manage phone calls, ensuring professional and timely responses.
* Chase clients for required books and records to meet deadlines.
* Ensure scanning, filing, and organisation of documents on CCH.
* Support the onboarding process for new clients, maintaining compliance and practice assurance within Xeinadin guidelines.
* Finalise and distribute accounts and personal tax packs to clients for approval.
* Assist the Hub Credit Controller in resolving debtor queries.
* Process invoices, write-offs, and WIP adjustments.
* Apply for HMRC and Companies House authentication codes.
* Allocate disbursements to clients and manage payments over the phone.
* Process and reconcile office petty cash and handle cheque payments.
* Schedule client appointments and coordinate the safe return of books and records.
* Maintain an inventory of IT equipment, including laptops, issued to team members.
* Order office supplies and manage stationery stock.
* Ensure client data and the practice management system (CCH) is maintained.
Projects (as required)
* Be a contact for the office to support regional and enterprise level projects.
* Work with other offices to facilitate the standardisation of processes and procedures.
Key Requirements
* Proven experience in administration within a fast-paced, professional environment.
Additional Requirements
* Some knowledge of statutory accounts and accounting processes.
* High attention to detail and commitment to accuracy.
* Proficiency with Microsoft Excel, Word, and Outlook.
* Ability to pick up new IT systems.
* Excellent time management skills, capable of handling multiple deadlines concurrently.
* Ability to meet strict administrative deadlines consistently.
* Strong communication skills, both verbal and written, with confidence to liaise at all levels.
Benefits
* Company Pension Scheme
* 25 days of annual leave + bank holidays
* Additional annual leave days from certain levels of seniority
* Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
* Business closure over Christmas*
* Life Assurance x4 annual salaryEnhanced family leave policies
* Enhanced Company Sick Pay
* Employee Assistance Programme – 24/7 support, free and confidential
* Corporate Discounts Platform
Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:
* Critical Illness Cover
* Cash plan
* Cycle to work
* Eye care
* Dental
* subject to exceptions and business needs
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