Job Description
Claims Surveyor London | Office Based | Permanent Competitive Salary + BenefitsGoodman Masson are partnering with a leading London-based housing provider to recruit a Claims Surveyor into a high-profile Property Services team.This is an opportunity to join an organisation responsible for delivering and maintaining homes at scale across one of the UK's most complex and dynamic housing environments. The role sits at the centre of repairs, disrepair, insurance claims, planned maintenance and customer satisfaction — combining technical surveying expertise with strong stakeholder and contract management.If you enjoy solving complex property issues, driving service improvement and delivering outcomes that genuinely impact residents, this could be the next step in your career.The Opportunity As Claims Surveyor, you will take ownership of surveying and maintenance activity across a substantial residential portfolio, ensuring repairs and investment works are delivered safely, efficiently and to a high technical standard.You will manage building defects and claims from investigation through to resolution, overseeing contractors, coordinating inspections and ensuring services remain compliant, resident-focused and cost effective.The role will cover a broad range of responsibilities including:Managing repairs, maintenance and building defect resolution across residential housing stockLeading on disrepair and insurance claims management, ensuring legal and contractual obligations are metDelivering pre- and post-inspections of completed works and maintaining quality assurance processesManaging damp, condensation and leak investigations, ensuring cases are proactively progressed through to completionSupporting planned preventative maintenance programmes and identifying future investment requirementsProducing technical reports, specifications and condition surveys, including CPR35-compliant reporting where requiredManaging contractor performance, variations, approvals and service delivery standardsLeading complaint resolution activity and driving improvements in resident satisfactionSupporting operational performance through data analysis, reporting and service improvement initiativesEnsuring full compliance with health and safety legislation and construction best practiceAbout You We're keen to speak with experienced surveying professionals who bring a strong understanding of repairs and residential property management environments.You will ideally demonstrate:Experience managing repairs, disrepair, insurance claims or maintenance programmes within housing or residential propertyStrong technical knowledge of building defects, surveying and specification writingExperience managing contractors and holding suppliers accountable for performance and deliveryKnowledge of housing and property legislation including disrepair and landlord obligationsExperience delivering inspections and producing technical reportsStrong customer management and complaint resolution skillsConfidence managing multiple priorities within a fast-paced operational environmentExperience interpreting performance data to drive service improvementUnderstanding of health and safety requirements including CDM regulationsWhy Apply? This is an opportunity to join a values-led organisation committed to delivering excellent resident outcomes and investing in the future of its housing services.You'll join a collaborative team environment where technical expertise, leadership and innovation are valued — with the opportunity to influence service delivery and contribute to long-term improvements across a significant housing portfolio.For a confidential discussion or to find out more, please get in touch withTPBN1_UKTJ